The hospital safety (adverse) event reporting system adopts a non-responsible and voluntary way of reporting adverse events, which effectively reduces the mental pressure of medical staff and achieves the goal of taking events as the main target, which can automatically, timely and realistically respond to the hospital's safety, adverse, and adverse events. It provides a good quantitative basis for the situation of near-miss incidents and the failure to take appropriate management measures and process and system improvements in a timely manner to better understand the occurrence trends of adverse events. The system collects reports of different types of events, analyzes potential problems and risks within the hospital, and minimizes accidents to ensure the safety of patients and medical staff.
1. System Overview
The hospital safety (adverse) incident reporting system allows the reporter to report the content of adverse events to relevant managers more accurately and quickly; it allows managers to systematically collect information, and through in-depth analysis and learning, find weak links in management and improve System structure and operation. This system is an effective management tool to prevent recurrence of adverse events.
Hospitals must have systems and work procedures for proactively reporting medical safety (adverse) incidents. Medical institutions and hospitals report medical safety adverse event information, and use the reports to conduct research, analysis, and provide medical safety warning information and improvement suggestions to the hospital to enhance the hospital's ability to identify, handle safety hazards, and prevent adverse events, thereby achieving Medical safety goals.
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2. Adverse event management
The medical management department conducts unified management of adverse events in the hospital, including review and release, result processing, root cause analysis reports, corrective measures plans, and supervision and inspection.
3. Clinical department registration
Medical staff in the department report various adverse events such as drugs, equipment, diagnosis and treatment, blood transfusion, nursing, doctor-patient, etc. through PC or mobile phone. Each category has professional reporting forms and templates for filling in items. Reporting on the mobile phone can support multimedia methods such as taking photos, which is convenient and accurate. The number of mobile phone reports is ranked to form a quality circle and continuously improve the reporting rate.
4. Clinical department review
Review the adverse events recorded by department doctors and formulate corrective measures for the department.
Support hospitals in reporting and managing 11 major categories of medical safety (adverse) events, help hospital management departments better control the occurrence trends of adverse events, analyze potential problems and risks within the hospital, take appropriate management measures, and effectively strengthen quality control, Improve patient safety, reduce the occurrence of adverse events, and provide data support for further improvements ( PDCA ). At the same time, it also supports "custom template + structuring" to meet the expansion of more event types in the future, and can help hospitals quickly and effectively implement scientific and standardized management.
5. PDCA continues to improve and enhance the quality of hospital management
The adverse event reporting system assists hospitals in continuously improving medical quality, such as forming a standardized and complete adverse event reporting mechanism, improving the feedback efficiency of event handling, and analyzing event factors through the five dimensions of people, machines, materials, methods, and environment . Forming a closed-loop management of incident rectification can also improve certain key adverse events, prevent the recurrence of serious medical safety accidents, and effectively improve the quality of hospital quality management and hospital competitiveness.
6. Types of adverse events
Accidental unsafe event reporting: including functions such as input, approval, analysis, query, statistics, and tracking of unsafe events. And different report transfer approval processes are carried out according to different event types (nursing-related, medical-related, hospital-related).
Pressure ulcer events: including pressure ulcer event assessment, forecasting, reporting input, approval, evaluation analysis, query, statistics, tracking and other functions.
Falls and bed incidents: including functions such as assessment, forecasting, reporting input, approval, evaluation analysis, query, statistics, and tracking of falls and bed incidents.
Complaints and disputes: includes a module for managing complaints and disputes entered by the Medical Reception Office and the Medical Ethics and Medical Practice Complaints Office, including the input, approval, investigation, investigation and approval, analysis, query, statistics, tracking and other functions of complaints and disputes.
Nosocomial infection events: including nosocomial infection event input, approval, query, statistics, tracking and other functions.
Occupational exposure events: including input, approval, query, statistics, tracking and other functions of occupational exposure events.
Adverse drug reactions: including adverse drug reaction event input, approval, evaluation analysis, query, statistics, tracking and other functions.
Transfusion reaction events: including transfusion reaction event input, approval, analysis, query, statistics, tracking and other functions.
Medical equipment adverse events: including unsafe event input, approval, analysis, query, statistics, tracking and other functions.
Expense-related events: including wrong charges, missed charges, charge objections, arrears, fee evasion, suspected insurance fraud, medical insurance reimbursement management and other related functions.
Reporting of window service incidents: charging errors or disputes, medication dispensing errors or disputes, inadequate service communication, long waiting times for payment and medication collection, irregular medical guidance services, imperfect convenience service measures, imperfect first aid equipment and medicines, and incomplete labels , outpatient consultations are not timely, service attitude is not satisfactory, disease explanation and communication are not adequate, one-on-one diagnosis and treatment and privacy protection are not standardized, etc.
7. Summary
Hospital safety (adverse) incident management allows the reporter to report the content of adverse events to relevant managers more accurately and quickly, allowing managers to systematically collect information, and through in-depth analysis and learning, find weak links in management and improve the system structure, ultimately effectively preventing the recurrence of adverse events.
