At present, the banking industry is moving from the "Internet + Finance" era to the "New Technology + Finance" era. Under the current operating background of severe economic situation and increasing labor costs, liberating manpower with technology will be an inevitable trend in the development of intelligent banks. . RPA technology provides a new way to solve the above problems.
RPA (Robotic Process Automation)
RPA is a business process automation technology based on software robots and artificial intelligence (AI). It simulates and enhances the interaction process between humans and computers, performs repeatable tasks based on certain rules, and collaborates on data interaction between heterogeneous business systems. In this way, digital labor is used to replace manual operations, quickly improve business efficiency, promote business process reconstruction, realize business process automation, and achieve the purpose of reducing costs, increasing efficiency, and reducing business operation risks.
In order to effectively improve business operation efficiency, China Construction Bank actively explores and promotes RPA technology and opens up the application of RPA technology in the banking business field.
Since the end of 2018, the China Construction Bank Head Office has officially launched the process automation robot project; in July 2019, the RPA operation platform self-developed by the China Construction Bank Head Office was officially put into production to promote the rapid promotion of applications within the group.
The CCB Head Office adopts the strategy of “piloting applications in the head office departments first, and then using the RPA operation management platform to promote the rapid promotion of general branch applications and special applications throughout the group” to promote the rapid implementation of RPA in grassroots branches.
The following are cases from CCB Shanghai Branch, Anhui Branch, Zhenjiang Branch, Weifang Branch, and Dezhou Branch.
CCB Shanghai Branch
RPA goes online to reduce burden on frontline
RPA has launched 256 applications at CCB Shanghai Branch, covering 26 business areas such as channels and operations, credit cards, personal finance, and consumer rights protection. The digital workforce has entered nearly 340 outlets across the city to provide automated support for employees. Effectively empower and reduce burdens on the front line.
Scenario 1: Payment advice processing
Car purchase installments occur every day, and nearly 400 payment notices need to be manually printed and sent to dealers every day. With hundreds of copies printed every day, the printer is overloaded. On the one hand, business development is booming, but on the other hand, there is the business pain point of centralized processing of payment notices.
The "Car Purchase Installment Notice Production and Sending" RPA application uses a robot to automatically complete the sending of payment notices according to the set time and the maintained dealer email list. With the robot's "no rest, no mistakes, no landing" process characteristics, the city branch has saved 228 hours of work per month and 75,000 sheets of paper consumables per year, while reasonably avoiding customer sensitivity in the paper printing process. The risk of information implementation can effectively achieve the “double improvement” of business processing and customer service efficiency.
Scenario 2: Bulk price negotiation maintenance
The Shanghai Branch Operation Center needs to manually complete the processing of approximately 17,000 "batch negotiation maintenance" transactions in 150 batches of the entire bank every month.
In order to solve the pressure of manual business processing, Shanghai Branch innovatively launched the "Batch Negotiation Maintenance" RPA application. The robot automatically obtains branch application work orders, uploads system application documents, downloads system processing result files, and automatically returns batch negotiation maintenance results to the application branch. , to realize automated processing of batch negotiation maintenance transactions.
After enabling RPA, the operation center reduced the maintenance work from three employees to one, and the processing time was reduced to half an hour, which greatly released manpower. In 2021, the RPA processed a total of 1,772 batches of batch negotiation maintenance applications, totaling 201,400, saving a total of 198.7 hours of manual work.
Scenario 3: One-click database search
In order to meet the inspection requirements of different types of projects, outlets will develop multiple inspection plans. For comprehensive inventory inspection projects, the inspection of cash, documents, etc. in the trunk should be completed within the same day; for non-comprehensive inventory inspection items, the inspection should be completed within 3 days. Limited by the fact that the existing system cannot provide statistical tables for non-comprehensive inventory checking items, and the statistical tables for comprehensive inventory checking items that can be provided do not display tail box information that does not match the warehouse checking results, resulting in the need for outlets to manually check and verify uncounted tail boxes one by one. The condition of the box is time-consuming and labor-intensive, and it is easy to miss the check.
The "One-Click Warehouse Record Query and Inspection" RPA application changes the manual copying and pasting of warehouse checking data one by one and formula statistics of tail box inventory times to RPA automatic processing, reducing the manual processing time of 2 hours/time to 20 minutes. /time, saving 446 hours of manual work per month, and increasing processing efficiency by 83.3%, effectively reducing pressure and burden on employees in grassroots units.
The city branch focuses on solving bottlenecks in the daily work of units at all levels through RPA innovative technology. Among the innovative RPA applications successfully launched, 58 have been transplanted and reused by 24 brother branches and promoted within the CCB system to save manual work. 67,500 hours were spent, benefiting employees at all levels and units in other provinces and cities with the effect of RPA’s empowerment and burden reduction.
CCB Anhui Branch
RPA wisdom "assists" to empower financial services
In order to effectively respond to market competition, grassroots outlets need to grasp changes in deposits in real time to quickly make corresponding arrangements. In previous years, agency managers at all levels needed to log in to the employee channel system at different times every day, query and download the quasi-real-time account balance statements of their own level and subordinate agencies multiple times, and obtain new deposit data after manual processing.
Today, the Anhui Branch uses multiple RPA robots to integrate multiple functions such as balance batch query, data processing, email splitting, and email sending automation, and realizes the entire process of automatic extraction, processing, and reporting of personal deposit data.
With the help of RPA, more and more business processing processes use technology to replace manual labor, and gradually realize the "five modernizations" development of online, self-service, intelligent, intensive and cloud-based.
Scenario 1: Personal quasi-real-time account balance query
The RPA robot automatically extracts the personal deposit data of the whole jurisdiction. It used to take at least half an hour to process the data, but now it can be processed in 5 minutes. Not only is it fast, the deposit classification is also clear at a glance, and all the data is under control.
Scenario 2: Preparation of daily report for quick loan credit source allocation by product
In the Huaibei branch, grassroots outlets can quickly analyze the effects and shortcomings of marketing promotions for different customer groups through RPA robots. While promoting the development of the "quick loan" business, employees' marketing enthusiasm has also been greatly improved.
Scenario 3: Corporate loan installment repayment plan inquiry
RPA is also gradually playing a supporting role in credit management. RPA transforms the original manual process into process robot automation, realizing full-process automation of loan repayment inquiry and monitoring, saving 60 minutes of working time each time.
Under the wave of digital transformation, Anhui Provincial Branch actively innovated, allowing RPA to work in the front, middle and back offices, becoming a digital "logistics soldier" and "good helper" that empowers development, and frees precious human resources from repetitive and high-frequency operations. , empowering data with insights and employees with value.
CCB Zhenjiang Branch
Take multiple measures to strengthen the promotion and application of RPA
For a long time, account opening, changes, and long-term suspension of basic account accounts at outlets have required system maintenance. Since the account opening license was changed from the approval system to the filing system, not only the workload of the branches has increased, but the entry risks are also concentrated in the branches.
Initially, when a corporate customer comes to open a basic account, the branch needs to use a level 4 operator to enter the information in the PBOC system, then change the person to review, print out the basic deposit account information and scan it into COS-T. The process is relatively cumbersome.
After the RPA robot went online, the company's basic account opening scan was successful, and after the RPA filing was successful, tellers can print their own account opening licenses in the new generation system. The use of RPA robots can save the manual registration process in the People's Bank of China system when opening basic accounts at branches, greatly optimizing the account opening process, shortening the account opening time, greatly reducing the pressure on branch counters and backends, and avoiding the risk of information entry errors. .
With the use of the RPA unit account enterprise basic account change filing robot, the functions of "complementary basic deposit account information" and "unit account supplementary basic deposit account information query" for unit account changes have been added to support changes to enterprise basic deposit accounts. After the registration is successful, the registration results can be queried and printed.
The application of RPA significantly reduces the frequency of manual system operations required for basic account business, reduces the time for branch business processing, improves customer experience, effectively solves the pain point problem of difficult and difficult account opening at branches, and helps the soundness of basic account business at branches develop.
CCB Zhenjiang Branch will continue to strengthen the operation and management of RPA, ensure the smooth and orderly operation of RPA, improve the level of digitalization and business operation automation capabilities, better assist the construction of the digital economy, and achieve "technological empowerment to improve quality and efficiency."
CCB Weifang Branch
Applying RPA saves more than 15,000 hours of work
China Construction Bank Weifang Branch promotes automatic inquiry of RPA unique account non-exemption throughout its jurisdiction to solve the pain point of batch inquiry of unique accounts by outlets; promotes daily monitoring of end-of-day balances of zero-balance accounts to solve the problem of outlets clearing zero-balance accounts of all budget units Zero control; implement RPA application for branch agent registration book data compliance to realize automatic comparison of agent information by the system...
With the successful launch of RPA robots in various businesses, from the front line of branches to the business lines of municipal banks, technological burden reduction is becoming a reality.
As of the end of December 2021, the bank has successfully applied RPA in more than 60 cases, executed more than 60,000 successful business tasks, and saved more than 15,000 hours of manual work. It effectively solved the online breakpoints of some business processes and the pain points of branch reporting, and successfully improved the quality and efficiency of counter business.
In the future, the Operation Management Department of China Construction Bank Weifang Branch will follow the provincial bank's intelligent operation project promotion and deployment, continue to strengthen the construction of digital workforce around new financial services, continue to promote RPA applications in depth, reshape processes with technology, and help high-quality development of outlets.
CCB Dezhou Branch
RPA innovative application achieves fruitful results
CCB Dezhou Branch attaches great importance to empowering and reducing the burden of employees through innovative applications of financial technology, creating a strong atmosphere of "everyone can innovate and everyone can innovate" throughout the bank, and the innovative application of RPA has achieved fruitful results.
In 2022, the RPA creative mobilization activity of "Practice the New Financial Endeavor for a New Era" was launched. The number of creative projects approved ranked first in the province within the CCB (data comparison range: 16 second-level branches and provincial branch departments), with a total of 11 independent research and development projects. A number of RPA applications have been put into production on the head office platform, accounting for nearly one-fifth of the RPA projects launched by Shandong Branch. The total number of RPA projects launched ranks first in the province within CCB.
In the next step, CCB Dezhou Branch will continue to use RPA robots to solve pain points and difficulties in banking business processes, focus on exploring scenarios for reducing the burden on branches, and strive to achieve innovative breakthroughs in RPA applications in key areas and processes to help high-quality business development.
Ecological and other advantages have become an essential tool for the automation of business processes of major securities firms. With the development of RPA technology itself and its in-depth application in the securities field, RPA digital employees will play an increasingly important role in empowering the digital transformation of securities firms in the future.
Source: "UB Store" (Author: RPA Application)