Based on the knowledge base and customized ChatGPT, we can realize intelligent AI to assist customer service personnel to generate answers, greatly reducing the pressure on customer service replies.
This scenario is applicable to situations where the AI cannot reply directly, and to prevent errors in the AI reply, requiring customer service personnel to manually correct and then confirm the reply.
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For questions from visitors, customer service personnel can click on the robot to assist in generating answers and display them directly in the input box.
configuration process
Backstage【Menu】【Team Settings】【Robot Settings】After configuring the OpenAI key and vector library collection name (need to be created by the administrator), you
can upload your own corporate knowledge on the independent panel of the knowledge base, and then AI-assisted reply can be realized.
Note: Whether it is turned on or not, if it is turned on, it will automatically reply