With the rapid development of the digital economy, AI has become the core productivity of the digital economy era, driving the in-depth development of the digital economy. In this context, the value of voice data, which is the cornerstone of AI, is also constantly being released. Enterprises have stepped up investment in customer service, marketing and other service and sales resource departments, trying to start with voice data and use AI capabilities to continuously deepen intelligent insights in the service field to optimize user service experience.
1. Difficulties in enterprise digitalization: low degree of digitalization in the process of offline communication and interaction
Regardless of whether it is ToB or ToC sales, or on-site service personnel in operators, home appliance repair and other industries, there will be a lot of communication with customers every day through phone calls, emails, online meetings, offline, etc. It is difficult for them to record this process, review and digitally analyze what is good or bad here, and how to improve it, and they cannot intelligently extract the most authentic feedback and feedback from customers from these dialogue data. need.
At the same time, for managers, they often feel that it is easy to formulate strategies and requirements, but it is difficult to understand the implementation of employees during the offline interaction process and find places for optimization, improvement, and iteration.
In this situation, DuDuTalk has launched a 4G intelligent voice badge solution. Utilizing front-end voice collection hardware equipment combined with AI technology, it provides enterprises with a complete "conversation intelligence" solution from offline communication data collection to recording transcription, speech quality inspection, NLP semantic modeling, conversation analysis insight and real-time communication assistance.
2. Why do 4G smart voice work cards?
In fact, there are already many smart voice license solutions on the market, but DuDuTalk is the earliest one to do 4G recording license solutions. As early as 20 years ago, it began to deploy in this field and successfully launched a generation of products. After continuous product upgrades, it has successfully iterated to the third generation.
Compared with the smart badges of WifI and Bluetooth solutions on the market, DuDuTalk's 4G voice badges have obvious advantages in terms of transmission speed, transmission stability, real-time performance, ease of use and diversity of scene applications .
1. From the perspective of transmission scheme and stability
In the actual application process, we found that Wifi and Bluetooth badges are easily restricted by signals and venues. In large venues such as car showrooms and real estate cases, when the distance between the Wifi signal and Bluetooth is too large, it is easy to cause device connection and recording files. Transmission interruption. The wireless network transmission of the 4G solution is not limited by the venue and distance, and can be uploaded automatically in real time .
2. Real-time upload from recording transmission
Compared with wifi and Bluetooth voice badges, the biggest advantage of 4G voice badges is that they can achieve real-time transmission in a real sense, allowing managers to truly achieve online remote real-time control. Unlike other badges that rely on intermediate transmission equipment such as charging docks and data cables, it needs to wait until the employees have finished their work for a day, and then upload the recording in a centralized manner . "Remedy after the event", the trouble of major risk intervention lag, real-time multi-party intervention.
For scenarios such as banking and financial hall services that require real-time processing of risk control, when tellers have risky behaviors during transactions with customers, managers can quickly intervene through real-time early warning reminders in the background to avoid financial losses. .
3. From the scene application
Another great advantage of the 4G badge solution is that it brings more application possibilities. For example, in door-to-door service and field sales scenarios, these personnel in many companies go home directly from work after a day of work, and often do not return to the company. At this time, the existing badge solution that needs to be uploaded through the charging dock or data cable cannot be applied. Managers can't know the work status of employees on the same day or even at that time, and the review work can only wait until the next morning meeting.
In addition, in the actual use process, the traditional badge solution often requires sales or service personnel to manually turn on and off the recording by pressing the button or clicking the APP. And when they are busy, it is inevitable that they will forget this operation. In view of this, our badge can realize remote opening and closing of recording, and use 4G technology to realize remote control and centralized management and control of equipment.
The manager or the front desk personnel of the store can check the online status, duration and location information of the device in real time in the background. One-click to enable recording for devices that are not enabled for recording, reducing staff operations. It can also be combined with the enterprise's work order system, reception system, etc., to simultaneously turn on and off the recording, so as to achieve truly senseless recording. These are currently very difficult to achieve through other badge schemes.
3. How to build perfect communication with voice intelligence
Intelligent voice collection equipment is only the first step on the road of intelligent voice. The final solution is how to use AI technology to release the value of these voice data, and truly serve front-line sales personnel, service personnel and enterprises. Empowering management personnel, reshaping the entire business communication link with digital and intelligent means, and enhancing human capabilities.
1. Full real-time session insights
In the past, enterprises could only manage the delivery of leads and whether the final order was completed, and there was a blind spot in the management of the middle sales execution process, so it was impossible to accurately judge whether the strategy was effective, and there was no process management handle.
Through the AI analysis platform, managers can open the black box of communication and realize real-time session insight into the communication process of employees. Understand the actual implementation of marketing and service strategies, as well as the execution of teams and individuals, the implementation of SOP sales items, find out business risk points and opportunities, and better optimize and iterate sales and service strategies.
2. Excavating the real voice of customers
From lead to transaction, there must be at least 5 communications. Customers' feedback, evaluations, and demands on products and services will be reflected in these communications. In the past, human analysis and speculation were required, and the results were not satisfactory.
Now, by extracting customer voice from dialogue data, conducting multi-perspective analysis, identifying the real needs of customers, portraying dynamic portraits of customers, assisting enterprises to operate effectively, and screening out target customers; Feedback, negative feedback and other information to understand the real feedback of the customer group on the product.
3. Intelligent team coaching improvement
Through real-time session insight and in-depth insight into the performance of team members, companies can quickly grasp the strengths and weaknesses of the team and individuals, find star employees in the team, and replicate excellent sales experience to everyone. Provide more accurate and efficient intelligent training guidance in a targeted manner.
AI can help you discover how outstanding talents in each link communicate with customers, and which talents in the team you need to focus on and cultivate. You don't need stereotyped centralized training, but teach students according to their aptitude.
At present, DuDuTalk's 4G voice service card has been successfully applied in the top 500 communication brands, leading real estate brands, domestic new energy vehicle benchmark brands and other major long-term businessmen, and has become their first supplier in this field.