With the popularity of ChatGpt and the maturity of large language models, the intelligent voice track is welcoming a new round of development. More and more companies are beginning to focus on the value mining of voice data, hoping to use it to realize insight and empowerment in the sales process, management of the service process, and refined customer operations. Based on this, the voice front-end collection tools - smart badge products have also been born.
But with so many badge products on the market, what is the difference? What is the most innovative 4G smart badge? What's unique about it? I hope to explain clearly to you in the following.
1. What is a 4G smart badge?
4G smart badge, also known as AI electronic badge, voice badge, recording badge, is a voice collection hardware that records offline sales and service communication processes. At present, there are mainly two product forms: listing tags and badges worn on the chest of clothes. It can upload the collected voice to the conversation analysis insight system in the cloud in real time for voice transcription, natural language processing, voice quality inspection, semantic analysis, etc. Digitize and visualize the sales and service process, and realize sales/service capability assessment, employee risk behavior management and control, customer portrait insights, and key business indicator analysis.
Different from other badges on the market, 4G smart badges use 4G wireless transmission technology in the recording transmission solution . This makes it unnecessary to be limited by distance like the voice badge of the Bluetooth transmission scheme, and it does not have to be transmitted in the place covered by the wifi signal like the badge of the WIFI transmission scheme. There is no need to use intermediate devices such as charging docks to record and upload badges afterwards. It can break the space limitation, without relying on any intermediate equipment, and the outdoor scene can also complete the real-time upload of the recording at any time.
2. What unique technologies are used in 4G smart badges?
As one of the first manufacturers in China to self-develop and release 4G smart badge solutions, DuDuTalk’s voice badges should have many unique technologies, such as: the hardware itself supports 4G Internet of Things wireless real-time transmission, dual-mic digital signal array recording technology, Deep voice noise reduction, ACG vocal gain, etc., can also be used with cloud hardware management, cloud session analysis and processing software platforms to realize remote device recording control, voice transcription, natural language processing, semantic understanding, data analysis, etc. Specifically reflected in:
1) Near-field voice collection: Collect the voices of sales & service personnel on-site through the microphone array, and use special noise reduction algorithms and ACG vocal gain technology to improve the recording quality.
2) Microphone array technology: adopts dual-mic digital signal array recording technology, which can directional enhance the sound in a specific direction and filter the surrounding noise; the recording distance can reach 5 meters, with strong anti-interference and high sound reproduction, ensuring retail stores and stores The clarity of recording in noisy environments such as business halls,
3) Deep voice noise reduction: By eliminating background noise, the clarity and accuracy of voice signals are improved for better voice recognition and processing.
4) 4G real-time upload: Different from "quasi-real-time" and post-upload on the market, DuDuTalk's 4G voice badge can realize real-time recording and transmission, real-time analysis and real-time early warning. In the past, it took the next day to see the data of the previous day or to know and intervene after the risk occurred. Now the data of the day can be seen on the same day, and the on-site service and sales management can be seen remotely in the background.
5) Stable upload: 4G custom antenna is used, which is different from conventional antennas, ensuring that the device can maintain a strong signal even in a weak network environment, and the recording can be transmitted normally.
6) GPS+Bluetooth dual positioning: It supports GPS outdoor positioning and Bluetooth indoor positioning, and easily realizes the track management of field personnel, store personnel track management and customer arrival track analysis.
7) Cloud hardware management: Connect smart hardware devices to cloud servers to realize remote management, monitoring and control of hardware devices. Such as remote recording on and off, equipment operation status supervision (who is using it, how long it has been used, power status, real-time location status of the device), remote API call.
8) Cloud Conversation Analysis Department: Combine intelligent hardware devices with cloud speech recognition, semantic understanding, data analysis and other technologies to analyze and process user conversation content, thereby improving user experience and service quality.
3. Application scenarios of 4G smart badges
All enterprises involved in offline face-to-face sales and service scenarios can use smart badges. Sales scenarios such as car showroom reception, real estate case sales, retail counter sales in supermarkets, home furnishing store marketing, consultation and services in medical beauty institutions, etc. Service scenarios such as: on-site installation and maintenance services for operators and government hall services, communications, gas, home appliances and other industries.
The 4G voice badge intersects with other badges because it is not limited by space and has the advantages of real-time performance, so the application scenarios are more extensive. Not only can it be used for in-store reception, but it can also be used in out-of-office scenarios such as car test drives, showing second-hand houses, etc. It has outstanding advantages for scenarios such as bank counters and power inspections that require high real-time management. Managers can simultaneously grasp the working status of tellers and inspectors, and when risk problems arise, they can give early warnings in real time and quickly intervene.