Lead:
In 2022, the scale of China's digital economy will reach 50.2 trillion yuan, and the proportion of the digital economy in GDP is equivalent to that of the secondary industry in the national economy, reaching 41.5%. With the continuous evolution of technology, the strong promotion of national strategies, and the acceleration of the digitalization process of traditional industries, the industrial digitalization market is rapidly entering a growth stage. Standing at a critical point in history, communication operators, which are responsible for building the foundation of the digital economy through information technology, are also closely seizing opportunities to accelerate digital transformation.
During the 517 World Telecommunication Day this year, when the four major operators delivered speeches, they frequently mentioned "numbers":
[Progress: Completed] China Mobile
Yang Jie, Secretary of the Party Group and Chairman of China Mobile: Deepen information technology to inject intelligence and empowerment to build a beautiful and inclusive digital world
China Mobile accelerates the development, evolution and upgrading of information infrastructure, deepens the integration and innovation of information technology, popularizes applications, continuously bridges the digital divide, releases development dividends, and provides common people with useful, affordable and good information services.
[Progress: Completed] China Telecom
Ke Ruiwen, Chairman and Party Secretary of China Telecom: Accelerate the construction of digital China and contribute to the promotion of Chinese-style modernization in telecommunications
Comprehensively and deeply implement the strategy of cloud-to-digital transformation, make every effort to build a service-oriented, technology-oriented, and security-oriented enterprise, and make positive contributions to empowering the digital transformation of the economy and society.
[Progress: Completed] China Unicom
Liu Liehong, Party Secretary and Chairman of China Unicom: Use information and communication technology to help Chinese-style modernization
China Unicom adheres to the integration and innovation of digitalization, networking and intelligence, continuously accelerates the construction of digital government, digital economy, and digital society , and strives to promote the acceleration of Chinese-style modernization.
[Progress: Completed] China Radio and Television
China Radio and Television promotes the integration of national cable TV network and the integration of radio and television 5G construction and deepens the development of China Radio and Television Party Committee Secretary and Chairman Song Qizhu: Consolidate the intelligent digital base to empower the development of the information society, provide new digital empowerment solutions for Chinese-style modernization, and contribute to the radio and television industry new power.
1. Provide strong support for the development of the digital economy, and the operator industry quickly implements digital layout
Information networks and data resources are the key foundation and core elements of the digital economy, and information technology and integrated applications have also become the main driving force and important starting point for the development of the digital economy.
With the full opening of the digital age, communication operators need to constantly update their own technologies, models and capabilities, so as to maintain their competitive advantages and sustainable development, and meet new challenges.
First, operators need to strengthen internal management and business process optimization to improve efficiency. Secondly, operators need to promote the upgrading and innovation of products and services through digital technology innovation. In addition, operators must strengthen connections with partners and users to build a sound ecosystem.
Improving user experience, meeting the increasing service demands of customers, and providing innovative value-added services objectively require operators to continuously explore breakthroughs and achieve quality improvement, cost reduction and efficiency increase through digital transformation. .
2. Artificial intelligence and robotic process automation (RPA) have become the cutting-edge of a series of digital transformation technologies for operators
Digital transformation requires cross-departmental collaboration and information sharing. However, in the internal management and business processes of operators, data incompatibility between systems is a common pain point.
Different departments and business functions usually use different systems, different systems may adopt different data formats and standards, and different departments may have different data management habits and processes. These situations are likely to form information islands.
Especially when an operator introduces a new system and needs to connect and integrate with the traditional system, due to differences in technology, platform, self-developed or external manufacturers, system integration becomes a bottleneck that restricts the efficiency of the operator's internal business processes and service quality .
In general, to solve the problem of "unconnected" or "unconnected" data between systems requires comprehensive consideration from multiple aspects such as technology, management, and culture. Ensuring the smooth flow of data between different systems is critical to operators' digital transformation.
Within the operator, its highly standardized operation and perfect IT system have accumulated a large amount of data.
In digital transformation, operators make full use of various technological innovations such as 5G network, artificial intelligence, cloud computing, Internet of Things and big data analysis to tap and utilize data value.
Based on the above problems, artificial intelligence (AI) and robotic process automation (RPA) have gradually become the technical representatives of operators' digital transformation, playing an important role in promoting interdepartmental collaboration and information sharing, and helping to successfully complete digital transformation and achieve more Efficient operation and management.
√AI technology can automatically analyze and understand the data structure and functions of different systems, realize large-scale and complex data conversion, reduce manual intervention and adjustment in the integration process, and greatly improve the efficiency and accuracy of data processing.
√AI and RPA can help automate integration and information sharing between systems. Through RPA technology, manual operations can be simulated, data can be automatically extracted from one system, and transferred to another system to realize data exchange and sharing between departments.
√RPA technology can create "digital employees" in batches, simulate human operations, extract and input data through the user interface, build bridges between systems, and realize data transmission and interaction between different systems, thereby realizing information flow between systems .
3. Carriers apply AI+RPA to achieve digital transformation
(1) China Unicom's "Digital Financial Employees": Let financial personnel have a real holiday and bid farewell to the anxiety at the end of the month
In Guangdong Unicom, on the 5th of every month, after the financial personnel complete the checkout, they need to open the standard data sheet uniformly issued by the group, automatically refresh more than 600 entity-coded reports through the Hyperion system, and manually summarize and count more than 40 index tables . Manually refreshing and summarizing reports not only takes 3 working days, but also cumbersome and repetitive operations, which easily lead to human errors.
In response to the above pain points, Guangdong Unicom joined hands with Real Smart to improve quality, reduce costs and increase efficiency through AI+RPA technology. In fact, after the RPA digital employee goes online, it will run 7×24 hours a day, and it only takes 5 hours to automatically refresh all reports and summarize the statistical indicator table-it used to take 2-3 days for financial personnel to complete.
While digital employees greatly improve the efficiency of tabulation, they can also ensure 100% accuracy. Financial personnel can no longer be "cousins" and get rid of daily tedious and repetitive work, and instead engage in more valuable and meaningful innovative work such as business-finance integration and financial analysis, helping businesses run more efficiently and creating value for business operations .
(2) China Telecom "Digital Engineer": Daily inspection automation, efficiency increased by more than 10 times
In Guangdong Telecom, the daily maintenance and inspection work of the Zhongshan Telecom Cloud Network Operation and Maintenance Center is very complicated and cumbersome, including cross-system data interaction operations, data report and platform data report production, manual maintenance, inspection, and monitoring of multiple cloud platforms, etc. The repetitiveness is high, the manual operation is time-consuming, and it is error-prone, which affects the quality of network services.
As the vanguard of Guangdong Telecom's digital transformation, Zhongshan Telecom's business personnel and real RPA digital employees have realized real "man-machine collaboration"-the inspection process is fully automated and intelligent, from the original daily manual system inspection to digital employees on duty 24 hours a day , Automatically obtain data and alarm information, form inspection reports through early warning analysis, support automatic alarms and dynamic real-time display of important inspection data, and improve inspection efficiency by more than 10 times.
(3) "Zhang Xiaoyu" of China Unicom Group Finance Company: 100% safe and accurate digital colleague who is always enthusiastic online
Since joining the company in June 2021, "Zhang Xiaoyu" has done outstanding work and achieved outstanding performance. He is specially awarded the title of "Employee of the Year" as an encouragement. ——This is a circular commendation from Unicom Group Finance Company to the first digital employee "Zhang Xiaoyu" at the end of 2021.
The "performance" of "Zhang Xiaoyu" is indeed eye-catching: the replacement rate of process automation has reached more than 90%, the overall processing efficiency of the process has increased by 50%-80%, and the accuracy rate of business operations has increased to 100%, which has greatly improved the digital level of financial work.
It is worth mentioning that the digital employees of China Unicom Group Finance Company are all deployed in a secure and non-intrusive privatized manner, effectively ensuring data security and stable operation.
"Zhang Xiaoyu" integrated the data of different platforms and systems through OCR, screen recognition, action simulation and other methods, which significantly improved the efficiency of resource allocation and realized the automation and intelligence of the company's 18 typical business scenarios.
"Give me what you repeat, and what you create is yours." The 24/7 non-stop work of digital employees frees employees from inefficient work, and greatly improves the creativity and innovation of talents.
(4) China Telecom's Digital Summer Camp: Digitization begins with practical talent training
For operators, digital transformation requires not only top-down top-level design, but also bottom-up practical accumulation. Taking China Telecom as an example, companies in more than 20 provinces and cities across the country have successively launched real RPA digital employees, and each provincial company has held practical training for digital employees, aiming to let telecom employees learn to use real RPA, a digital tool available to everyone. It is equivalent to equipping each employee with "digital armor". By designing digital employees for various scenarios, man-machine collaboration can be realized and work efficiency can be greatly improved.
Real Intelligence not only provides leading RPA and AI solutions, but also focuses on providing comprehensive training services for the operator industry. For this reason, it has specially developed training courses for different positions, including RPA technical training, AI application training and data analysis skills improvement etc., to help operator employees master digital tools and promote digital transformation.
In May, three young employees of Guangxi Telecom, Xu Tengfei, Zhou Shangzhi, and Jiang Bin, formed the "RPA Digital Employee" innovation and development project team, traveled thousands of miles to Hangzhou, and came to Real Smart for a one-month real RPA system training. They learned Real RPA from scratch, and now they have not only passed the IPA senior engineer certification, but also can skillfully develop digital employees that can be used in business scenarios such as human resources and finance, becoming the spark for Guangxi Telecom to widely use digital employees in the future.
In July, Jiangxi Telecom adopted the method of offline concentration + online live broadcast, and Shizhi, as a special training unit invited by Jiangxi Telecom, conducted digital employee development practical camp training. The courses covered the basic operation of digital employee robots, common component training and IT systems The actual cases of inspections have attracted more than 100 online and offline people from all over the province to participate in the study.
end:
Digital transformation is the key to the future development of the carrier industry.
As an AI quasi-unicorn and a leading enterprise in the RPA track, and also a technology company focusing on innovation and product iteration, Shizhi always attaches great importance to in-depth cooperation with operators.
Continuously co-create digital solutions, provide professional digital practical training, and provide operators and their government and enterprise customers with AGI services of "customized training and privatized deployment" through the self-developed TARS (TARS) vertical large model in the future. It is the tangible goal and vision of this technology company.