On July 11, 2023, the business manager and operation manager of Baklib visited Shenzhen Securities Communication Co., Ltd. (hereinafter referred to as: Shenzhen Securities Communication).
On July 11, 2023, the business manager and operation manager of Baklib visited Shenzhen Securities Communication Co., Ltd. (hereinafter referred to as: Shenzhen Securities Communication). The director Ren and the customer service manager of SZT received the Baklib team members. The two teams conducted in-depth demonstrations and exchanges around knowledge management, and discussed related issues such as enterprise knowledge management, customer service, and personnel efficiency improvement, as well as the new version of Baklib.
The Baklib team introduced the new version of Baklib, and conducted a demo demonstration, so that the relevant personnel of SZT could have a detailed understanding of the next-generation knowledge management experience cloud platform in the future; this demonstration was relatively successful, and the relevant personnel of SZT expressed great expectations for the functions of the new product, and put forward some constructive suggestions for the new version of Baklib based on their actual situation.
SZT gave a detailed introduction to the company, and elaborated on the pain points of the current knowledge management and customer service sectors. The Baklib team members are also very professional in analyzing the pain points and providing detailed and specific solutions to better help them achieve their business goals. The two parties expressed their expectation for continuous cooperation, and SZT also very much hopes to establish a good internal communication channel to assist personnel in other departments to sort out knowledge and optimize the knowledge sharing process.
Shenzhen Securities Communication Co., Ltd. ("Shenzhen Securities Communication") was established in July 1993. Its shareholders are Shenzhen Stock Exchange and China Securities Depository and Clearing Co., Ltd. It is one of the earliest companies to develop securities communication business in China. It is mainly responsible for Shenzhen securities market transactions and settlement communications, supporting the construction of the core application system of the Shenzhen Stock Exchange, providing financial institutions with financial technology services such as information technology centers, financial data exchange, and financial cloud platforms, as well as the construction and operation of the Southern Information Technology Center of the China Securities and Futures Industry ("South Center"), and the operation of the Shenzhen Stock Exchange Technology Product Alliance. It is a national high-tech enterprise and a key software enterprise in Shenzhen.
In order to build a customer service and help center, Shenzhen Securities Express provides users with a more convenient online self-service platform. After researching a variety of online documentation products, I finally chose Baklib. An online help center is built through Baklib, which is convenient for customers to solve problems online and improves the work efficiency of customer service personnel.
Baklib is a cloud knowledge base & help document building platform, which helps companies build online help centers, FAQs, Guides, knowledge bases, product introductions, development documents, online manuals, and publish them on the website. Committed to helping companies solve internal knowledge collaboration and content management for external product promotion.
Baklib online knowledge base production, efficient editing functions, centralized online storage, and display capabilities. It solves the problems of document management confusion and knowledge isolation in the work process of individuals and enterprises; while reducing costs, it comprehensively improves the work efficiency of individuals and teams, and efficient management makes office work easier. Baklib provides SaaS tools for enterprises and teams to quickly build knowledge bases, using Baklib's online knowledge base, efficient editing functions, and centralized online storage and display functions. It solves the problems of document management confusion and knowledge isolation between enterprises and individuals; reduces costs, comprehensively improves the work efficiency of individuals and teams, and efficient management makes office work easier.
