product description
The only customer service system is an online customer service system independently developed based on the Golang language.
Founded in early 2019, it is an instant messaging project that connects enterprises and customers. It follows the principles of fast and simple development. It is an omni-channel customer service system tailored for small and medium-sized enterprises. It is committed to helping developers/companies quickly deploy and integrate private Customize the independent customer service function.
The deployment mode of the customer service system is privatization and independent deployment. The system program itself is a multi-merchant multi-seat SaaS customer service system. After independent deployment, SaaS operation services can be performed.
Development language
This system is developed based on the high-performance strongly typed, compiled, and concurrent development language Golang. Golang can use multi-core CPUs for asynchronous parallelism, use pipelines for communication, and compile them into binary executable files, with extremely high operating efficiency. Golang can easily start thousands of Goroutine concurrent coroutines, which is much more efficient than system thread switching. Channel-based synchronous communication reduces complexity and improves functions.
Compared with many PHP+MySQL customer service systems, PHP's wokerman framework is not stable enough to handle the process, and the operating efficiency is low. The installation of Swoole extension is complicated and cannot be fully compatible with various system environments. Our system runs cross-platform, multi-coroutine, and the daemon mode is very stable.
Compared with the Java customer service system, our system occupies less system memory, CPU and other resources, and can run perfectly on the lowest configuration server (1 core CPU, 2G memory)
Deployment method
Utilizing the compilable feature of Golang, the compiled binary files can be used directly without setting up a development environment, just download the zip and decompress it. It only relies on the MySQL database. It is an out-of-the-box omni-channel online customer service system.
Compared with PHP, it saves us to build PHP-FPM, install Swoole extension, or execute the workerman framework alone.
Compared with Java, it saves us to build tomcat and install java SDK
Privatization deployment
The only customer service system supports privatization and independent local deployment. After independent deployment, it has no relationship with official cloud services. Account message data is completely controlled independently. Developers have no authority to control or obtain any independent deployment version of business data.
Support voice and video real-time calls
Based on WebRTC technology, it realizes direct video or voice real-time communication between visitors and customer service, and supports customer service to share the screen with visitors.
It does not use the services provided by third-party cloud service providers, so it is completely free to use.
Support WeChat omni-channel docking
We support the docking of all channels of personal WeChat robot, WeChat official account service account, corporate WeChat customer service, corporate WeChat, and WeChat applets
- Personal WeChat robot: After personal WeChat scan code, you can use the robot to automatically reply to group messages or personal messages, and support keyword robots and personality training GPT robots
- WeChat official account service account: docking service account active customer service interface, template message interface, web page authorization interface
- Enterprise WeChat customer service: docking enterprise WeChat customer service message API, taking over the sending and receiving of messages
- Enterprise WeChat: docking enterprise WeChat self-built applications, enterprise WeChat internal group robots
- WeChat applet: docking WeChat applet message push interface, applet subscription template, WebView embedded H5
Docking GPT intelligent AI
We have docked ChatGPT, the hottest artificial intelligence AI model at the moment, with advanced functions.
We support the GPT-3.5 interface for the tuyere project, and
we also support personalized training of GPT, making GPT our corporate knowledge base robot, which can upload PDF, DOCX, TXT , EXLS, URL
Docking effect display
Effect on PC
Background effect display
