Recently, our company has reached a cooperation with Ningde Hongkai Network Technology Co., Ltd. to build a customer service system for its product Hongkai trading platform, etc., and provide a full-source customer service system to build and deploy.
project requirements
- The client company has a lot of customer service, forty or fifty. The requirement is to be able to use the customer service system for user consultation and reception under multiple departments of the company. The customer service seats in multiple departments can be intelligently and automatically allocated for reception, and can transfer users to each other.
- In the later stage, it is necessary to develop in-depth docking with its own business system, so the purchase is a full-source open business version
The only customer service system is a multi-merchant and multi-seat system. The user system is two-level. Merchant accounts can be used as department roles, and customer service agent accounts can be created under departments to realize automatic allocation within the department.
The only customer service support provides all source codes, which are only provided to formally qualified corporate customers who sign public contracts.
signing the contract
The customer first prints and seals it and then scans it to me. I use the electronic contract of the mini program to generate a signed and sealed electronic contract and send it to the customer.
The delivery product files are as follows:
Build the development environment
In order to facilitate the customer's secondary development, remote help customers build a development environment locally and run through the code process locally