"This is not to spread negative thoughts, but to talk about the fact that even if we work 200%, the final result can reach 60% satisfaction of others, it is already very high. This is not because of our bad results, but because of human nature. The structure is determined."
1
We want to take customer satisfaction
As part of our faith
No matter what we do, there is a common understanding that we will do our best in this matter, but the result of doing our best is not only to satisfy customers, but also to create value for customers. Of course, sometimes, the faster you do it, the higher the value.
On the contrary, the value of everything has a specific rhythm and time. Of course we need to complete it in advance, but it is also a very important ability to complete it just right. After all, too fast can also lead to failure.
It’s better to act according to the customer’s intentions than to take into account the value generated. If the customer’s intention happens to be the perfect expression of value, then we must all in. But if the client actually doesn't understand what they want, they don't understand how far they should be.
One way is to continue to make continuous changes, and eventually change to customer satisfaction. If you want to reach the level of customer satisfaction at one time, I'm sorry, I'm afraid there is only God who can achieve this level. The world is relatively satisfied, there is no absolute satisfaction.
Overall, 60% satisfaction is considered a success. Of course, the premise is that relying on these 60% of people, or the degree of 60%, will enable us to survive. Pursuing the ultimate experience of customer satisfaction and continuously improving customer satisfaction is a comprehensive result.
2
We will work 100% to achieve the ultimate
This is a basic principle of survival
We achieve the ultimate, how satisfied customers will be, this is actually unknown. Customer surveys cannot fully reveal all the details. We can only use 100% efforts to ensure overall satisfaction. This is related to the value of our existence.
The value of our existence, the reason for continuous input is to contribute, to contribute value to customers, the manifestation of value must be diversified, fast is only one kind of value manifestation, of course, most people will save costs for the company or others as long as it is fast. Thus creating value.
But some people need to look at the direction. If the direction is wrong, it will speed up the failure. Will not easily all in, but once all in, the value will be output permanently. We do not accept all customers. We want to take on the familiar business that allows us to grow and broaden our knowledge.
3
Not all will, will all means we are not professional enough
To run through a single point, and then to scale, multi-line operation.
We will not take all the work, we will only deliberately take the work that can increase our own value, we have to establish a single point, and then spend one or two years to run a single point. In fact, things in all industries are similar. One or two years of continuous running single point.
Until the single point runs through. If you can't get through the analysis of the reasons, and then continue to adjust, this time you must bear the loneliness, and enjoy the verification process. Generally, nothing is impossible. If we only use small units as individualization. This small monomer has the freedom and cost to constantly run a single point.
In the process, we constantly adjust, verify, and summarize, and finally run the entire city's resources. Basically one hundred percent will get satisfactory unexpected results. This is determined by human structure and cognitive diversity.
In fact, most of our ideas, as long as we do, continue to persist, continue to output, it is inevitable to run through, this is also the basic law of this world. No need to doubt.
4
When a single point runs through, it must be diversified,
Not too many, but there must be more than 3, so that you can guarantee each other.
The most essential difference between people is how to manage their anxiety and fear. There is also the degree of confidence, about the beautiful nature, such as the ability to love. There is also anti-stress and emotional management. If we can manage our anxiety and fear well, we will have firm confidence in what we are going to do.
In many cases, our decision to act is accompanied by good or bad, but if we continue to execute and adjust, we will slowly find a way to achieve it. Every diversified business follows this principle. As long as the cost is controlled, single-point verification is continued.
And if you have the belief that you will win, and if you continue to act, you will surely get unexpected results. Often this result is the best result that satisfies us. Many things, if you really believe it and continue to act, it will be achieved. This is the rule and necessity of this world.