Enterprise IT under the epidemic丨6 major IT links that urgently need to apply RPA+AI
Due to the economic impact of the new crown pneumonia epidemic, IT budgets are now being further compressed. In January 2020, companies are still very optimistic about IT spending, which is expected to increase by 4.7% over the previous year. But IDC said it now expects IT spending to decrease by 2.7%, a drop of nearly 8%.
In any case, IT needs to respond to this change and must play an important role in maintaining the agility and competitiveness of the organization in the rapidly changing digital market environment. In digital transformation, business managers play a vital role. This is an important business continuity work. In this case, business managers must quickly respond to a new way of working: employees remotely from home Work, only interact with customers online.
The supply chain and distribution chain have been affected globally. To continue to develop in a business continuity crisis and function well in a certain way, enterprise IT must seek new solutions.
Tool for IT leaders: RPA+AI intelligent automation
More and more IT leaders and their teams choose intelligent automation to help them in this challenging time. Intelligent automation is a combination of RPA and AI technology, which can realize rapid automation with human-like intelligence. It can help manage costs and make companies more agile and competitive, able to quickly respond to new challenges every day.
RPA is a basic technology for automating manually repeated business processes. It not only speeds up work such as order to payment collection or supply chain management, but also eliminates inefficiencies in many business processes, freeing up more time and energy for employees to engage in high value-added work. Therefore, this helps to solve the problem of cutting costs.
But the cooperation with AI is where intelligent automation really exerts its advantages. AI can learn from the process and improve the process, find inefficiencies, and extract unstructured data, including email, voice, and video.
Together, RPA and AI can automate complex business processes, such as IT ticket management and asset tracking and management.
Six IT links that urgently need to apply RPA+AI
Since the outbreak of the new crown epidemic, the priorities of IT leaders have changed. In the biggest business continuity challenge of their life, IT professionals focus on certain issues. Recently, a survey conducted by a third-party organization showed us which IT aspects of enterprises urgently need to apply RPA+AI.
1. Data management
When performing tasks at home, office workers everywhere picked up laptops and left the office. They connect to the network remotely and expect a seamless connection to the data and systems needed to complete the job. In some organizations, this is done flawlessly, while in others, it is not.
IT leaders pay special attention to data, find it, determine its quality, and put it in the right system in the right format. After all, today’s data is an organization’s most valuable asset, but they are especially so during a crisis.
Now, with the emergence of data streams that are distributed back and forth on the network, business managers need to be particularly aware of their source, whereabouts, and whether they are in a state sufficient to gain insights from them. Intelligent automation can accomplish all these tasks effortlessly, which previously required manual operations.
2. Network security
Similarly, when employees are scattered, dozens to thousands of new loopholes are created for the network. Intelligent automation can do all the work, from diagnosing systems that may be infected or compromised, to event and threat logging and alerting, to fault repair.
3. Asset flow and management
As IT assets are widely distributed, you need to manage and control IT assets more carefully. The last thing you need is to lose track of company property (such as laptops), which will create audit issues in the future. Intelligent automation can automatically manage inventory, licenses and equipment in real time.
4. IT service desk
Since the remote work order was issued, your service desk may be overwhelmed. Employees need help in setting up a home work environment, as well as problems with connectivity, video conferencing, and access to data and systems. Intelligent automation can automatically perform functions such as ticket creation and repair and service level agreement (SLA) monitoring, so that the IT team does not need to answer a large number of help desk calls.
5. Compliance and reporting
When employees are not in sight and data is flowing in their personal devices, corporate managers may fall into a regulatory nightmare. By aggregating data from multiple sources, performing risk assessments, generating compliance logs and ensuring compliance with SOX, GDPR, CCPA, FISMA, HIPAA, and many other regulations, smart automation can also help business managers.
6. Infrastructure management and operation
This is where intelligent automation truly excels. Many management and operations of IT infrastructure are a piece of cake for automation. But they take up a lot of your IT team's time. Imagine automated tasks such as operational monitoring, application and system installation, testing and verification, system testing, staging and error tracking, and supplier master file updates.