After the epidemic has stabilized, people's lives seem to have gone back in time. In life, shopping malls open their doors and travel as usual, and many companies resume their previous order at work as usual, but everyone must remember to wear masks whenever and wherever possible, but the protective measures still cannot fall.
As a customer service person, I am secretly thankful that I work remotely. During the epidemic, my work was stable and I did not suffer the same impact as other industries. Online customer service can work normally every day.
On Teacher’s Day last week, Huacai Tiandi, Jianye District, Nanjing, caused a lot of fluctuations due to a case of asymptomatic infection of the new coronavirus imported from abroad. On that day, Huacai Tiandi was closed, and people were panicked for a while. Almost all the hot searches and circles of friends pointed to Nanjing Jianye District, and many "foreign teachers used their own efforts to give many primary and middle school students in Nanjing Jianye District." "Come on holiday" and the like.
As of 9 o'clock on September 11, a total of 7119 samples of close contacts and general contacts were collected, and the nucleic acid test results were negative; a total of 329 environmental and food samples were collected, and the nucleic acid test results were all negative. The relevant places have all At the same time, many public places of Huacai Tiandi were deeply cleaned and disinfected.
This time, the epidemic prevention measures were dealt with in a timely manner, and normal operations were resumed the next day, including the fresh Hema from Huacai Tiandi. Imagine how many employees will be waiting for work at home if a huge shopping mall is closed for rectification. Not everyone can work remotely like our online customer service. Even during the epidemic, we can still continue some work over the phone, maintain the dedicated work attitude of the customer service staff, and even participate in some work assisting in the investigation of the epidemic, without being affected by the epidemic at all.
During the epidemic, people used smart robots to help deliver meals, measure body temperature, and replace graduation ceremonies. Artificial intelligence can fight alongside us in this battle.
At the same time, people's own epidemic prevention measures are getting better and better, and remote office is gradually becoming popular. Some software including DingDing card, Alibaba Cloud video conference, webcast and Kingsoft documents are used for remote teaching and remote meetings, which can help us Keep communication open during the work from home.
The epidemic has given us a lot of enlightenment. It not only urges the application of some high-tech products under artificial intelligence to front-line investigations, but also includes the development of many remote offices and the improvement of human response ability in the face of disasters. As an online customer service, we still persist in the work we love and never stop our steps!