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这本书讲销售者们的情商，众所周知销售领域是高情商人士的集中营，即这些人精们善于察言观色、溜须拍马、见风使舵、化腐朽为神奇……但这些大部分都与本书倡导的高情商背道而驰。本书在情商销售理论的基础上，为您呈现了经典案例与操作方法。
This book speaking of the emotional intelligence of sellers, it is well known that the sales field is the concentration camp of the emotional businessmen, that is, these people are good at observing and observing, slapping horses, seeing the wind and making rudders, turning decay into magic...But most of them run counter to the high EQ advocated in this book. On the basis of EQ sales theory, this book presents classical cases and operation methods for you.
Emotional Intelligence for Sales Success Connect with Customers and Get Results
作品信息(Book information)
书名(Title)：Emotional Intelligence for Sales Success Connect with Customers and Get Results
中文名称(Chinese name)：销售就是要玩转情商：99%的人都不知道的销售软技巧
作者(Author)：科林·斯坦利(Colleen Stanley)
出版年(Publication date)：2015-9
Amazon4.7星好书 Amazon 4.7 Star Books，豆瓣评分7.5好书Douban Score 7.5 Good Books
即使是技术娴熟的销售人员也会在艰难的销售环境中屈服-对那些在价格上挑战他们的潜在客户采取防御性的态度，或者在折扣压力下这些就是销售人员在建立自己的情商时学会避免的战斗反应或逃跑反应的例子。
研究表明，情绪智力(EI)是成功的有力标志。在……里面销售成功的情商，销售培训师和专家科琳·斯坦利展示了EI与销售业绩的紧密联系，以及销售人员如何提高他们的技能以最大限度地提高结果。听众会发现：
• 如何加强冲动控制，更好地进行提问和倾听
• 与讨人喜欢和信任相关的EI技能
• 移情如何导致更大的销售对话和更有效的解决方案
• 情商如何改善勘探工作
• 顶级销售厂商分享的EI技能
• 还有更多
从业务发展到完成交易，情商在销售过程的每一个阶段都扮演着至关重要的角色。当客户可以在线获得产品信息和价格比较时，真正的区别在于能够巧妙地解决问题和建立关系-EI领域！
2012年Colen Stanley(P)2012 Gildan Media LLC
这本书在情商销售理论的基础上，为我们呈现了许多经典案例与操作方法的完美结合。
Even skilled salespeople buckle in tough selling situations - getting defensive with prospects who challenge them on price or too quickly caving to discount pressure. Those are examples the fight-or-flight response - something salespeople learn to avoid when they build their emotional intelligence.
Studies have shown that emotional intelligence (EI) is a strong indicator of success. In Emotional Intelligence for Sales Success, sales trainer and expert Colleen Stanley shows how closely EI is tied to sales performance and how salespeople can sharpen their skills to maximize results. Listeners will discover:
• How to increase impulse control for better questioning and listening
• The EI skills related to likability and trust
• How empathy leads to bigger sales conversations and more effective solutions
• How emotional intelligence can improve prospecting efforts
• The EI skills shared by top sales producers
• And much more
Emotional intelligence plays a vital role at every stage of the sales process, from business development to closing the deal. When customers can get product information and price comparisons online, the true differentiator is the ability to deftly solve problems and build relationships - EI territory!
©2012 Colleen Stanley (P)2012 Gildan Media LLC
On the basis of EQ sales theory, this book presents us a perfect combination of many classical cases and operation methods.
作者简介(About the Author)
科林•斯坦利（Colleen Stanley）
美国知名商业发展咨询公司——SalesLeadership公司总裁，她以及她的团队多年来专门从事销售咨询和销售技能培训工作，目前已经出版有风靡全球的畅销书《打造伟大销售团队》，其情商销售研究成果受到全球各大企业的讨论和追捧。
Colleen Stanley
Sales Leadership, the president of Sales Leadership, a well-known business development consulting company in the United States, has been engaged in sales consulting and sales skills training for many years. Now she has published a worldwide bestseller, Building a Great Sales Team, whose EQ sales research results have been discussed and sought after by major global enterprises.
金句精选(Golden sentence)：
1、追求事实真相，去做正确的事情。不要过分注意表面结果，无论对方是同意还是反对都要表现得淡定自若。
2、要始终充满自信的说出自己所需要的东西。这会让销售的过程变得更加轻松与舒适。无论对销售员还是客户来说，都是如此。
3、销售并不是一件容易的事，这要我们有足够的耐心，那些能够做得好并且坚持下来的人，都不是一个简单的人。
1. Pursue the truth and do the right thing. Don't pay too much attention to the superficial results, whether the other side agrees or disagrees, should be calm and composure.
2. Always speak confidently about what you need. This will make the sales process easier and more comfortable. This is true for both salesmen and customers.
3. Sales is not an easy task. It requires us to be patient enough. Those who can do well and stick to it are not simple people.
有声书和电子书信息(Audio and e-book information)
电子书合集名(name)：Emotional Intelligence for Sales Success：Connect with Customers and Get Results电子书E-book (英文原版Original English version)
文件类型(File type)：epub + azw3 + mobi + pdf + txt
大小(Size)：1.75MB
下载方式(Download mode)：网盘下载 SkyDrive
语言(Language)：英文(English) 中文版(Chinese version)
推荐语(Recommend)
“关系销售的世界并没有消亡。这是一次进化上的飞跃。如果你想在这个新的销售世界里变得强大，你需要科琳·斯坦利教授的洞察力。销售成功的情商。任何销售人员，无论市场或多年经验，都将拿走无价的金块，以改善他或她与买家的联系和效率。“
—汤姆·塞西，作者捕鲸：如何获得大的销售和转变你的公司
“The world of relationship selling has not died. It has taken an evolutionary leap forward. If you want to be powerful in this new world of selling, you need the insights Colleen Stanley teaches inEmotional Intelligence for Sales Success. Any salesperson, regardless of market or years of experience, will take away priceless nuggets on improving his or her connection and effectiveness with buyers.”
—Tom Searcy, author ofWhale Hunting: How to Land Big Sales and Transform Your Company
如果你发现自己被客户搞得心烦意乱，屈服于折扣压力，在销售报告中仓促行事，或者在低水平的前景上浪费时间，那么在你的工具包中加入另一种销售策略并不能解决问题。相反，有一个更有效的方法让你的销售回到正轨：点燃和发展你的情商(EI)。
对你的前景产生共鸣，表达自信，在热按钮被触发时保持冷静，甚至识别你的按钮-这是探索的强大的内在领域。销售成功的情商，这是一本突破性的书，它扩展了EI的范围，以包括常见的销售场景和挑战。包括案例研究，行动步骤和研究结果，销售成功的情商解释：
·如何加强冲动控制，以便更好地提问和倾听
·EI技能如何与可爱和信任相关
·移情如何导致更大的销售收入和更有效的解决方案
·情商如何改进勘探工作
*顶级销售制作人如何分享EI技能
·还有更多
在这样一个客户可以通过在线研究和直接采购绕过销售人员的时代，情商可以通过建立个人关系和建立伙伴关系来帮助你留在游戏中-软技能会带来艰难的结果。
科琳·斯坦利他是SalesLeadanceInc.的总裁，该公司是一家领先的销售咨询公司，专门从事情绪智力和咨询销售技能培训。她是“商业期刊”的每月撰稿人，同时也是“商业期刊”的作者。成长中的优秀销售团队.
If you find yourself getting flustered with clients, caving to discount pressure, jumping the gun with your sales presentation, or wasting time with low-level prospects, adding another sales tactic to your tool kit won’t fix the problem. Instead, there’s a far more effective way to get your sales back on track: Ignite and develop your emotional intelligence (EI).
Empathizing with your prospects, expressing assertiveness, staying cool when hot buttons are triggered, even recognizing your buttons—this is the powerful inner territory explored in Emotional Intelligence for Sales Success, a breakthrough book that extends the range of EI to include common sales scenarios and challenges. Packed with case studies, action steps, and research findings, Emotional Intelligence for Sales Success explains:
• How to increase impulse control for better questioning and listening
• How the EI skills are related to likability and trust
• How empathy leads to bigger sales conversations and more effective solutions
• How emotional intelligence can improve prospecting efforts
• How the EI skills are shared by top sales producers
• And much more
In an age where customers can bypass salespeople with online research and direct purchasing, emotional intelligence helps you stay in the game by forging personal connections and creating partnerships—soft skills that bring hard results.
Colleen Stanley is president of SalesLeadership, Inc., a leading sales consulting firm that specializes in emotional intelligence and consultative sales skills training. She is a monthly contributor to The Business Journals and the author of Growing Great Sales Teams.
下载(Download)
下载地址(Download links)：网盘下载(SkyDrive Download)
电子书清单E-book list
Emotional Intelligence for Sales Success：Connect with Customers and Get Results电子书E-book(epub+azw3+mobi+pdf+txt)下载download
评论(Reviews)
科琳·斯坦利的“销售成功情商”是我的销售对话资源。在很多方面，科琳是第一个帮助我意识到我并不讨厌销售的人。我总是告诉别人我讨厌卖东西，但我喜欢建立互利的关系。这是本书的基本前提：销售是两个人之间的关系。所有同样适用于友谊、约会和其他人际关系的情商规则都适用于销售过程。科琳通过将销售牢牢地放在健康人际关系的领域，恢复了销售、销售人员和他们的经理们迫切需要的尊严。
不要被愚弄科琳提出的方法非常注重结果，但以一种健康的方式尊重双方的人性和尊严。事实上，我无法想象任何销售场景，当你将情商融入到你的过程中时，你的销售额就不会增加。我强烈推荐这本书给任何一个商人，尤其是那些销售是他们生活方式的人。
Colleen Stanley's Emotional Intelligence for Sales Success is my go-to resource for sales conversations. In many ways, Colleen was the first one to help me realize I didn't hate sales. I've always told people I hate selling, but I love building mutually beneficial relationships. That's the fundamental premise in this book: that sales is a relationship between two human beings. All of the same emotional intelligence rules that apply to friendships, dating, and other human relationships apply to the sales process. Colleen restores desperately needed dignity to sales, sales-people, and their managers by placing sales firmly in the realm of healthy human relationships.
Don't be fooled - emotional intelligent sales success is NOT about neglecting goals for touchy-feely process. The methodology Colleen lays out is very results-oriented, but in a healthy way that honors the humanity and dignity of both parties. In fact, I can't imagine any sales scenario in which your sales would not increase when you incorporate emotional intelligence in your process. I highly recommend this book for any business person and especially those for whom sales is their way of life.
这是我听说过的最畅销的三本书之一，我读了很多书。这不是你典型的拉赫销售书(谢天谢地)！她真的解释了很多技巧和背后的心理。A必须听取管理或销售人员的意见。
This is One of the top 3 sales books I have ever heard, and I have read a lot. It is not your typical Rah Rah sales book (thank God)! She really explains a lot of techniques and the psych0logy behind them. A must listen for anyone in management or sales.
这本书的主题，真正揭示了软技能，最终将增加销售的职业，与人的交易。人是情商，情商是好材料。
The topic of the book, really brings to light the soft skills that will ultimately increase sales in a career the deals with people. People are emotional buyers, Emotional Intelligence is good material.
对于职业销售人员来说，这是一个很好的资源。改变你对你的客户的看法，给橡胶满足道路实用的提示。
this is a great resource for the career sales person. changes you view on your customers and gives rubber meets the road practical tips.
我读过/听过的关于提高销售的最好的书之一。作者不仅用真实的语言说话，她还给出了我们在销售和日常生活中所遇到的情景的精彩例子。
这本书对销售管理也有一些想法。其他评论提到，这是偏离轨道，但我认为，如果你看到的整体经验，在一个销售团队，这是很好的理解不同的角色。
这本书的很多内容证实了我们都知道的工作，并给予了如此多的！
One of the best books I've read/listened to for sales improvement. Not only does the author talk in real language she also gives fantastic examples of scenarios we've all found ourselves in - in a sales situation and everyday life.
The book has some ideas for sales management too. Other reviews mentioned this was off track but I think if you're looking at the overall experience within a sales team it's great to understand different roles.
A lot of this book confirmed what we all know works and gives so much more!
不是传统意义上讲述销售技巧的书，而是讲述真正意义上的合作关系的销售方式。讲诉很多在销售的盲点，告诉真正的销售是什么。很值得推荐，从个人角度，团队角度，合作角度，领导角度来讲诉。非常好！！ 你真的很懂销售吗？错了，你那只是一个无知的大忽悠而已。看看这本书，才明白，什么是真正的销售！！强烈推荐。
It's not a book about sales skills in the traditional sense, it's a book about sales methods in a real sense of partnership. Tell about many blind spots in sales and what the real sales are. It is worth recommending, from the personal point of view, team point of view, cooperation point of view, leadership point of view to tell. Very nice!! Do you really understand sales? Wrong, you're just a fool of ignorance. Look at this book, then understand, what is the real sales!! It is strongly recommended.
作者的自序真心写得挺好的，不像往常一些书籍那样，单一只讲技巧，作者还贴心提醒我们，回顾、反思、总结自己的行为，再结合书中的技巧进一步提升自己。亚里士多德曾说：“我们都是不断重复的行为的结果。因此，卓越并不是一种行为，而是一种习惯。”
The author's self-order is really well written, unlike the usual books, which only focus on skills. The author also reminds us that we should review, reflect and summarize our actions, and further improve ourselves by combining the techniques in the book. Aristotle once said, "We are all the result of repeated actions. Therefore, excellence is not an act, but a habit.
挺好的一本书，准备让公司的销售都去读读，如何用情商去影响客户，如何提升领导力，怎样更好的去激励团队成员等等。
A good book, ready to let the company's sales to read, how to use EQ to influence customers, how to enhance leadership, how to better motivate team members and so on.
作为一名经验丰富的销售经理，我发现科琳的书既实用又可行。管理销售人员最困难的部分是情商-让他们照镜子，真实、自信、面向目标。我所有的销售人员都在阅读这本书，以此作为情商的指南。然后，我们一起使用它来解决问题，希望能更深入地了解人们是如何工作和决策的。我推荐给每个销售经理.实用的技巧会帮助你在晚上睡得更好。
As a seasoned sales manager, I found that Colleen's book was both practical and actionable. The hardest part of managing sales people is the emotional intelligence - getting them to look in the mirror and be real, confident and goals-oriented. All of my sales people are reading this book as a guideline to emotional intelligence. Then we are using it together to trouble shoot problems and hopefully to gain more insight into how people work and make decisions. I recommend this for every sales manager...the practical techniques will help you sleep better at night.
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Emotional Intelligence for Sales Success：Connect with Customers and Get Results电子书E-book(epub+azw3+mobi+pdf+txt)下载download