Managing Bounced Emails

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Managing Bounced Emails

In Oracle NetSuite OneWorld, when an email message returns an invalid address or hard bounce, any records associated with that email address offer a warning that the email address is invalid. This warning includes email marketing campaigns as well as customer, contact, vendor, employee, and other name records and email messages. There are many possible reasons for hard bounces. These include unknown user, bad domain, an address error, and the Account Closed error, to name just a few.
These email addresses are also added to the “Bounced Email Address List.” Oracle NetSuite OneWorld will not send email messages to addresses that have triggered a hard bounce until they are removed from this list, either manually or after a specified time has elapsed. This specified time is set by the account administrator under the Email tab in Setup > Company > Preferences > Set Up Printing, Fax & E-mail.
You can view a list of bounced email addresses at Lists > Relationships > Bounced Email Addresses.
Here, you can manually remove email addresses from the list to again include them in email campaigns. As long as email addresses are present on this list, then Oracle NetSuite OneWorld won’t send these recipients emails. However, they only stay on this list for the defined period of time mentioned earlier. The defined periods of time to “remove email addresses from Bounced Email Address list after” are 30 days, 90 days, 180 days, or never. If your account is set to “never,” then bounced emails will stay on this list and therefore never be sent emails—unless you manually remove them.