慢学英文版UNIX/Linux系统管理员手册15

##Fire fighting
一：正文
Although helping users with their various problems is rarely included in a system administrator’s job description , it claims a significant portion of most administrators’ workdays. System administrators are bombarded with problems ranging from “It worked yesterday and now it doesn’t! What did you change?” to “I spilled coffee on my keyboard! Should I pour water on it to wash it out?”
In most cases,you response to these issues affects your perceived value as an administrator far more than does any actual technical skill you might possess. You can either howl at the injustice of it all ,or you can delight in the fact that a single well-handled trouble ticket scores as many brownie points as five hours of midnight debugging .You pick!
二：单词
*：various /'veərɪəs/ 各式各样的
*：rarely /'reəlɪ/ 难得的
*：description /dɪ’skrɪpʃ(ə)n/ 描述
*：claims /klem/ 要求
*：significant /sɪg’nɪfɪk(ə)nt/ 重大的
*：portion /'pɔːʃ(ə)n/ 部分
*：bombarded 不断地
*：response /rɪ’spɒns/ 响应
*：issues ['ɪʃju:z] 问题
*：perceived 感知
*：possess /pə’zes/ 持有
*：howl 吼叫
*：injustice /ɪn’dʒʌstɪs/ 不公平的
三：整段
尽管在系统管理员工作的规定范围之类，很少会包括帮助用户解决各种问题，但对于大多数系统管理员而言，这通常占据了他们日常工作的很大一部分。系统管理员往往遭受各种问题狂轰乱炸，问题从“我的程序昨天正常，今天不工作，你改了什么”，“我的咖啡洒在键盘上，怎么洗掉。”
在大多数情况下，系统管理员对这些事情的响应，要比他可能具备的任何实际技术技能，更能让别人感觉到他作为一个系统管理员的价值所在。要么愤愤不平，要么欣然接受这样的事实：深夜花5小时调试，和妥善处理一张故障工单，绩效评定上是一样的。