1. CALLING CREDIT CARD COMPANY
conversation one:
A: Hi, I would like to know my credit balance.
B: Of course. May I have your credit card number?
A: Yes, it's 512879346. My name is John.
B: Alright, John. You currently have no dues on your credit card.
A: Really? I finally paid it off?
B: Yes, sir. Your balance is officially zero.
A: I must admit I am proud of myself!
B: Is there anything else you'd like me to check, sir?
A: Yes, can you change my card status from a college to normal account?
B: Of course, but you'll have to come to the bank to do that.
A: Alright, I'll be down first thing tomorrow.
B: Sounds good, sir. Have a good day.
2. DISPUTING A CHARGE
A: Hello, is this the Smith residence?
B: Yes it is, may I ask who is calling?
A: This is your bank calling in regards to an overcharge on your credit card.
B: I'm sorry, there must be some mistake.
A: It says here that you charged over $500 on it yesterday.
B: That can't be right; I have not used it in months!
A: Are you saying you did not make that charge?
B: That's exactly what I am saying.
A: Looking closer, this charge was made in a different city.
B: I am looking for my card now and I cannot find it.
A: This calls for further investigation.
B: I assure you I did not make the purchase.
3. ORDERING SERVICES
A: I'm interested in signing up for your cable service.
B: Alright, please choose the package you'd like.
A: Does this package get me all the movie channels?
B: I'm afraid not. This is the basic package.
A: How much is it for the movie channels?
B: That package is an extra $20 a month.
A: That's going to cost me an arm and a leg!
B: You'll also get the premium sports channels.
A: Well, that does sound tempting.
B: If you sign up for our email updates, I'll give you a discount.
A: Alright, I'll take the premium package.
B: You've made a wonderful choice.
4. MAKING INQUIRIES
A: Hello, how may I help you today?
B: Hi. I would like to increase my Internet data.
A: I'll be glad to help you with that. What's your account number?
B: I don't have my account number with me, but my phone number is 310-865-9274.
A: Alright. I see you use our mobile service.
B: Yes. I also have a landline.
A: According to my file, you are eligible for an upgrade to our new service.
B: What does this new service include?
A: It makes the Internet connection twice as fast.
B: That sounds perfect! Is there a price increase?
A: Yes, that will be $5 more per month.
B: Sign me up right away!
5. REPORTING A SERVICE PROBLEM
A: Hello, please connect me to Tech Support.
B: This is Tech Support, how may I help you?
A: I am having problems with my Internet service.
B: What seems to be the problem?
A: None of my wireless devices are connecting to the Wi-Fi.
B: I see. Have you tried disconnecting and reconnecting the modem?
A: No, how do I do that?
B: Simply unplug the modem for fifteen seconds.
A: Alright. I plugged it in again.
B: Are all of the lights back on the modem?
A: Yes, they're all green!
B: Your devices should be able to connect easily now.
A: Oh, they're working perfectly! Thank you!
6. ASKING FOR CREDIT
A: Hello, is this the Smith residence?
A: Hello, how can I help you today?
B: I am very upset with the quality of your service.
A: I'm sorry, what seems to be the problem?
B: My Internet service did not work for three days.
A: My records say a technician visited your area yesterday?
B: Yes, he installed a new modem.
A: Did it solve the problem?
B: Yes, but I was overcharged for Internet service.
A: Sorry about that. I'll give you credit for the three days.
B: I was sold a wireless service unavailable in my area.
A: I see it here; we charged you $5 extra a month.
B: Yes. Kindly return my money, please.
7. TROUBLESHOOTING A COMPUTER PROBLEM
A: How may I help you?
B: My computer is not letting me run JavaScript.
A: That can easily be fixed.
B: I've tried fixing it myself, but nothing worked.
A: If you'd kindly go to our website, I'll fix the problem.
B: I've logged in, now what?
A: I will now access your computer from my location.
B: Oh, I see what you are doing.
A: That should just about fix the problem!
B: Thank you so much! It was such an easy solution.
A: I'm happy to help.
B: Again, thank you and have a good day!
8. MAKING AN APPOINTMENT
A: Hello? I'd like to schedule an appointment.
B: Hello! What time would you like to come in?
A: Well, I only like Jane cutting my hair.
B: Jane comes in to work at 3 p.m. today.
A: That sounds perfect! Sign me up.
B: You'll be coming in for a haircut, yes?
A: I'd also like to redo my highlights(发型).
B: That will be no problem. Can I have your name?
A: My name is Sarah.
B: Alright, Sarah, we'll be expecting you!
A: Alright, thank you!
B: See you soon!
9. MAKING REQUESTS
A: Can you cut my hair a little differently this time?
B: Sure! How would you like it cut?
A: Well, last time it was a little too long.
B: I see what you mean. How about a bob cut?
A: Can you work some layers into it?
B: Of course! It's easy.
A: I would also like to keep some bangs.
B: How long would you like them?
A: Maybe down to my eyebrows?
B: Sounds good!
A: I trust you to make me look beautiful.
B: Oh, trust me, you'll look gorgeous!
10. PAYING FOR THE SERVICE
A: I love my new hairstyle!
B: Beauty takes work!
A: And this is your best work yet!
B: Thank you, I'm glad you're satisfied!
A: How much do I owe you?
B: Well, there was the haircut, and you also got the highlights.
A: Not to mention the lowlights.
B: That'll be $45.
A: Prices have sure gone up over time!
B: Yes, but beauty is worth it!
A: When I look this good, I guess you're right.
B: Thank you for letting me cut your hair.
11. MAKING A COMPLAINT
A: What have you done to my hair?
B: I did exactly what you told me to do.
A: I asked for a light trim, not for a butchering!
B: I had to cut out all the split ends.
A: I look like a grapefruit! My head is too round!
B: It's a short bob, very stylish.
A: It looks more like a bowl cut to me!
B: It looks fantastic, don't exaggerate.
A: I hate it! I'm not paying for this!
B: You have to pay me for my labor!
A: I'm never coming here ever again!
B: Trust me, you won't be missed.
12. TIME TO DO YOUR LAUNDRY
A: I don't have any clean laundry for tomorrow!
B: Well, you should do your laundry then.
A: Laundry is such a hassle!
B: Pack the laundry bags and let's go to the Laundromat.
A: Oh, alright. I don't have much, though.
B: Do you have any quarters?
A: Yes. I have enough for the washer and dryer.
B: Alright then, let's get going.
A: This is going to take forever.
B: The longer you keep complaining, the longer it'll feel.
A: I'd rather be playing video games.
B: I'd rather you wore a clean shirt to school tomorrow.
13. OPERATING A DRYER
A: Put your wet clothes into the dryer, please!
B: How long should I put them in for?
A: Put them on low heat for thirty minutes.
B: Why low heat?
A: If the air is too hot, the clothes will shrink.
B: I need to wash another load of laundry.
A: If they're colored, wash them in cold water.
B: Does warm water make them fade?
A: Yes. Put the detergent here, and don't use bleach.
B: Oh, that's where to put the detergent.
A: Don't forget to add fabric softener after the first rinse.
B: Okay, I won't. Thanks.
14. FABRIC SOFTENER
A: Excuse me. Can I borrow your fabric softener?
B: Of course, take as much as you need.
A: Thank you. You're very kind.
B: It's no problem at all.
A: I love the subtle(adj. 微妙的) smell of this brand!
B: Me too! It's not overpowering(adj. 压倒性的) or strong.
A: I think maybe I'll buy it for myself, too.
B: What I like about it is that it's hypoallergenic(adj. 低敏感性的).
A: No kidding? That's really something(表示惊讶，真了不起 !).
B: It's perfect for washing delicate clothing.
A: Well, thank you for introducing me to this brand!
B: Anytime, no problem!
15. WAKING UP FOR SCHOOL
A: Hello, is this the Smith residence?
A: Sarah! Hurry up and get out of bed!
B: I can't, the blankets won't let me go.
A: Quit being lazy and get up!
B: No, I have to finish my awesome dream!
A: I can't believe you turned off your alarm this morning.
B: Why? I do it every morning.
A: If you don't get out of bed, you'll get to school late.
B: That's not so bad.
A: How is it not so bad?
B: Sleep is good for growing children.
A: Yes, but you have a math test this morning!
B: I completely forgot! I'm up, I'm up!
16. RETURNING A CALL
A: Hello, is this Mr. Smith? I'm Mrs. Jones.
B: Hello, Mrs. Jones. Did you get my message?
A: Yes, I did, I'm returning your call.
B: Oh, right, of course.
A: What's the problem? Is James in trouble?
B: I caught him copying a classmate's test today.
A: Oh, that child is incorrigible(无可救药的)!
B: I'm afraid I'll have to give him detention(拘留、关押、课后留校) this time.
A: It's alright, I understand.
B: James certainly is strong-willed.
A: Yes, he needs a firm hand and discipline!
B: He's a good boy. Now if only(现在只要) he'd stop cheating!
17. MEETING TEACHER AT SCHOOL
A: Hello, Mr. Smith. It's nice to finally meet you.
B: Likewise, Mrs. Jones. Please sit down.
A: Is James in trouble again?
B: Actually, no, he's not.
A: What's the purpose of this meeting exactly?
B: I just wanted to let you know that James is doing very well.
A: Oh, is that right? I'm so proud!
B: He has been staying for tutoring and his marks have skyrocketed(急剧上升、激增)!
A: I always knew he had it in him(我一直知道他有这个潜质) !
B: He behaves better in the classroom, too.
A: I do believe my James is growing up!
B: All children need to mature is motivation(动力)!
18. AN ANGRY PARENT
A: You need to try harder in school!
B: I am doing well in school.
A: Then why are your marks in science so low?
B: I don't understand science, that's all.
A: Is that the same reasoning you have for math?
B: Yes, and English, too.
A: Tell me one single subject you're doing well in.
B: Well, I'm doing wonderfully in my music class.
A: What about history?
B: Only the parts about Woodstock.
A: That's it! You're grounded! No guitar for a month.
B: Great, now I'll surely have a low GPA.