1. Successful conflict management can enhance productivity, improve working relationships. If managed properly, differences of opinion will help improve creativity and make better decisions.
2. If differences of opinion become a negative factor, should first resolve the responsibility of the project team members:
1) If the escalation of the conflict, the project manager should provide assistance, contribute to a satisfactory solution, direct and cooperative manner, as soon as possible and usually in private conflict.
2) If the destructive conflicts persist, you can use formal procedures, including disciplinary measures.
3. Wang interpretation eight-character principle: "direct", "cooperation", "early", "private" conflict management.