Failure to repair three difficult
1. repair hard
traditional repair always find someone difficult, call description is unclear, repair information prone to human omissions, service transparency, efficiency is not high, delay the work time, after repair maintenance schedule is unknown, can not be real-time understanding progress, failure to repair over-reliance on traditional phone.
2. Statistical difficult to
repair channels vary, such as QQ, micro letter, e-mail, telephone and other repair mode, resulting in repair record dispersed, when you need to do to repair statistics, can not remember treated what fault, incomplete statistics, time spent, work done, but no proven track record, weekly monthly and year-end summary Xiangponaodai.
3. Manage difficult
how a technician or a serviceman like performance, fault repair response is timely, regulators whether the omission, not the technical department for assessment, job preparation whether it is saturated, technical solutions and user satisfaction rates have no way to check on, selection advanced employees no data to support the company what kind of frequent failures highlighted, no systematic data for data analysis.
Solutions
for companies to reduce server equipment, domain names, public micro-channel number and the operation and maintenance personnel and other resources into maintenance costs, and the deployment of cloud products convenient than privatization, price will become closer, cheaper, more humane system, update function. + With the advent of the Internet era, the traditional industry has to take the express train of reform, such as scan code payment, car scan code, scan code ordering ,,,
Bluebird repair cloud scan code will create a precedent for repair, technology integration and efficient technology that has step up from the traditional repair move to the cloud platform, simple to deploy, so that more remote units to join the platform.
1. User layer: simply scan code, no registration and login bindings will be able to submit work orders, work orders can always check the progress, reminders, service evaluation, repair their own equipment failure on record.
2. Technical layers: a day without having to write daily, weekly, only concerned with the background repair work orders, saving a lot of time, work orders large Arranging time in the background, work performance reflected.
3. Management: landing back at any time to understand the technical platform of work status, task saturation, staffing positions, to achieve transparency tube.