Each RPA process depends on the needs and maturity of the organization, but the embodiment of RPA typically comprises the following four stages: The first stage: Opportunity Assessment RPA; second stage: selecting means; third stage: managing embodiment; Stage IV : RPA lifecycle management.
The first stage: RPA Opportunity Assessment
How influential companies choose and easy to RPA automated process? We can often be carefully considered selection process from the following five aspects to ensure maximum return on investment in RPA automated process.
1, affect the process costs and revenues.
2, the frequency and volume flow. A major benefit of RPA is to reduce manpower, companies should start with the highest capacity automated processes.
3, error-prone process. The more the process of manual errors, the more benefit the company obtained through an automated process. Manual errors can result in significant customer experience or regulatory issues, particularly in customer-facing processes.
4, in response to the need for timely process. Any process can be delayed to provide services to clients are ideal for automation because automation can make the process a snap. Account activation e.g., reset a password, etc., are good candidates for the process.
5, informal labor or outsourced processes. Due to the low efficiency of peak demand, some processes can be outsourced or find temporary workers to handle the demand. RPA robot can easily be extended or reduced, manage peak demand.
The second stage: Select Tools
Select the RPA software tools is the most critical stage, any tool suitable project should explore the feasibility of flow and return on investment, so that the latter can be defined ROI, and complete tool selection based on the results.
POC companies need to determine whether the RPA process is technically feasible, at this stage, you should carefully determine the POC process, taking into account all the different technologies and control (Web and desktop), as well as a detailed review of the feasibility of the current process. After establishing POC, to deal with the implementation of cost, revenue, maintenance costs into the analysis to determine the return on investment RPA automation implementation. This analysis should be clear to quantify because of the break-even ROI depends on accurate cost / benefit analysis.
Phase III: Implementation Management
RPA embodiment method determines its operational stability and the subsequent operation and maintenance costs, it is necessary to consider six aspects frame design, development specifications, the efficiency of the robot, generic code, quality assurance, and safety:
1, frame design. The overall design framework we need convergence requirements, configuration parameters, risk control and rollback mechanism, structured development, new requirements to undertake maintenance and correction factors, not only taking into account the implementation and stable business processes, but also consider the future may ductility and change.
2, the development of norms. Future to ensure a smooth landing and later-on operation and maintenance of the project implementation team need to establish a set of norms and standards development RPA, from multiple dimensions notes, journal, layout, table of contents, version, name, etc., used throughout the project process in order to improve the efficiency and quality of the project.
3, robot efficiency. RPA is in principle on the robot can work 24 hours a day, but for now, few companies can make full use of their robots. From the design, scheduling, and versatility of the robot, the robot we can consider going to try cross-flow even across sectors, the ability to maximize the use of the RPA.
4, generic code. Most of the company's basic processes at a high level are similar, and therefore the implementation of the RPA similar process can be pre-programmed software to help simplify the development process and reduce the need for customization.
5, quality assurance. RPA as a business in the automated process, the program should have self-examination.
6, security. In the design and development of links throughout the RPA, it is necessary to consider: parameter configuration security, information storage security, messaging security, network port and access security, physical environment, security, logging security, code security, account passwords to try and storage of security issues to ensure the safety of the actual operation of the RPA.
Phase IV: RPA Lifecycle Management
RPA developed from the robot to the production environment, change management and operation and maintenance management is extremely important. Enterprises need to have appropriate strategies should include the RPA management solutions, business model, organizational structure and change management plans. We should focus on a few important steps:
First, the development strategy for the final model (for example, to create a center of expertise and RPA teams, etc.);
The second is to determine the operating model, governance and process priority system (how the selection process or change the priority, etc.);
Third, management of ongoing change management and communication plan (change management, communication, training, etc.).
In the final stage, but also by deploying a surveillance robot, the robot records all activities, analyze the data to arrive at further improvements.
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