In their daily work, we often encounter a large number of tasks need to be addressed, such as user feedback problems, software problems, and so on. Sometimes these issues to be addressed in the process may also need to collaborate with other colleagues, so we need to issue a processing platform to collaborate on these issues.
Leangoo is a lightweight project collaboration tools, support people, real time, high visual task collaboration in dealing with such issues would be more efficient and fast.
How to add the issue to Leangoo billboards on?
First, if the problems emanating from the other platforms, we can Leangoo Api interface to push it to the specified Kanban, so we deal with members only need to deal with the corresponding problem cards to billboards on until the problem processing is complete, you can by Leangoo Api in a push notification to the appropriate platform to inform the issue is resolved.
Of course, we can also manually add the issue into the kanban.
Process flow problems on billboards
Issues under the procedures in question Leangoo billboards, we first create a corresponding list, different lists of issues on behalf of the state. We will add problems in the form of task cards to the list, and then depending on the status issue will move into a different list.
Collection issues
The question we collected added to the "latest submitted" a list of all the problems can be added in the following ways:
1, issue to manually enter the "latest submitted" in the list;
2, the task to issue import file "recently submitted" in the list;
3, by Leangoo Api interfaces, the company issues this collection systems and signage docking, to automatically submit questions to this Kanban "the latest submitted" in the list;
analyse problem
When the problem is collected to the list, we need to analyze these issues, to determine whether problems to be solved.
1, if need to be addressed, the problem will be moved to the "complete analysis" column and add handling people, you can add tags to the priority issue cards at this time to identify its urgency.
2, if that does not need to solve this problem, then moved to the "without treatment" column, and can explain why in a comment card.
Add descriptive information (text or images) to issue a card, help personnel quickly identify the problem.
solving issues
Members are responsible for handling the issue will "complete the analysis" in the mission moved to the "process" in the state list and add your own on this issue (indicating that this task themselves currently being processed), the problem will solve the task to move it to "deal complete "column.
From "analysis completed" when the column to receive the task, generally receive priority (from top to bottom or high-priority issue on the Tasks tab marked the first treatment).
Close Problem
With the completion of processing a large number of issues, "processed" column have a lot of completed tasks, team members can move it to the "closed" state within the list, the issue is closed.
When the task issues the card moved to the "off" column, if used Leangoo Api related docking system automatically issues the Leangoo task completion of pushing information to the appropriate system for the first time to notify the issue is resolved.
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