Recently found a hospital customers Windows Server 2012 R2 DataCenter system frequent blue screen reboot, I have not seen once again come out one day, and repeatedly toss a few days, a message ntoskrnl.exe, mssmbios.sys, srv.sys,
As an IT engineer, have to research to find the cause, many test program will not work, can toss me bad, because servers are intranet, external factors discharged, and finally being given the code to find out, to facilitate other small partners I encountered the same problem,
Storing WinDbg station failure analysis system down dmp file, are as follows:
(1) ntoskrnl.exe blue screen
(2) mssmbios.sys blue
(3) srv.sys blue screen
The solution is to patch the system:
Patch installation order
1-Windows8.1-kb3021910-x64.msu
2-Windows8.1-kb2919355-x64.msu
3-Windows8.1-kb4012213-x64.msu
It can be solved.
Note:
1、http://www.catalog.update.microsoft.com/Search.aspx?q=kb3021910
2, want to separate installation msu file, you must open the windows update service