Recently, a theme of "DigitalOcean how to kill our company," the post caused a great stir in the social media.
Posted by Nicolas Beauvais where Raisup is one of only two AI start-up companies. And he accused the DigitalOcean is a large cloud service providers.
Nicolas continuous posted several posts indicate what had happened. His company every 2-3 months will execute a python script on a regular basis in order to process data faster, but just two days ago, DigitalOcean finds that the script is malicious and blocked their accounts. This means that their infrastructure - for five droplet their Web applications, worker nodes, caches, and databases (simple and scalable virtual machine) are no longer available.
After sending multiple emails and private messages to Twitter DigitalOcean, Raisup account was re-opened. Nicolas said that because all the droplet is closed, used to track the progress of Redits memory contents will be erased, they had to re-start the Data Pipe. But it did not last long, after only four hours, the company's account is locked again, "probably through an automated script with the letters."
Nicolas Xiang cloud service provider's support staff sent within the next 30 hours the four of information, and finally receive an automatic reply brief, DigitalOcean refused their request to reactivate the account.
"We lost everything, server, and database backup an entire year, all gone. Now we have to explain why they can not be restored to the customer's account."
"I was the only company among the two developers, today is my first day of vacation, but to hear this news, I am really hurt, nothing good ......" Nicolas began crying at Twitter.
接下来的事态发展却远超他的预期。这一事件在 Twitter 和 Hacker News 等社交平台引发热烈讨论，不少人前来分享自己的类似遭遇，或是给出建议，也有不少人甚至表示考虑不再选择 DO 提供的服务，并推荐了其他的云供应商。
大概是感受到了公关危机，Nicolas 的原帖发布小一时后，DigitalOcean 的创始人 Moisey Uretsky 就在 Twitter 回复：“该账户应当被重新激活，处理方式还需要深入研究一下。不应该花费这么长时间来恢复账户，更不应该进行二次封锁”。
随后，DigitalOcean 官方账号发表声明，先是表示了歉意，称账户已恢复，接着说明事情正在调查中，承诺会公布调查结果，力求将服务透明化。
DO 公司首席技术官 Barry Cooks 也站出来致歉，承认这是自己内部系统引发的误报，同时检讨了团队“反应慢”、“在处理误报时发生了失误”等等。
不过网友们好似并不买账，他们在评论中质疑：“发生这种错误时你会建议客户怎么做呢？难道在 Twitter 骂街是唯一的出路吗？”“其他成千上万被搞砸的人，没有在社交网站发声，就要默默吞下不公正吗？”
Nicolas 最终发帖感谢众人，也提醒大家：不要把所有鸡蛋都放在同一个篮子里。确实，无论是对于这样的初创小公司还是其他公司来说，完全依赖于某个云服务提供商还是存在很大风险的。