September 23, 2023, New York, USA - Lenovo Image remains at the forefront of technological innovation and continues to promote breakthroughs in the field of artificial intelligence. It was the first to adopt the advanced generative AI technology Oort TDS in China, bringing revolutionary changes to the customer service system. Improvement, greatly optimizing user experience. Lenovo Image not only expects to reduce customer service calls by 80%, but also reduces operating costs by up to 70%. This move marks a solid step taken by Lenovo Image and Oort in the field of intelligent customer service and has made an important contribution to the development of the printing industry. The product has been officially launched on Lenovo Printing APP today.
Oort TDS can tailor-make AI assistants according to the specific business needs of enterprises, thereby providing more accurate, intelligent and secure AI assistant solutions. Lenovo Graphics, founded in 1991 as the Lenovo Printer Division, has risen rapidly. With its rich product lines and in-depth research on innovative technologies, it has become a pioneer in adopting this revolutionary technology, ushering in a new era of integration of technology and services.
"Choose to cooperate with Oort TDS due to their excellent product performance, efficient team response, and strict control of security and compliance. Oort's advanced distributed storage and computing technology, combined with its expertise in product security and compliance With a firm commitment, we firmly believe that Oort is the ideal partner for Lenovo Image." said Richard Wang, Chief Information Officer of Lenovo Image.
Different from conventional AI solutions, Oort TDS emphasizes the high degree of customization of AI assistants, information accuracy, and confidentiality of enterprise user data. It supports multi-modal interaction and brings a more natural interaction experience to end users. Relying on Oort's decentralized cloud technology, Oort TDS ensures data privacy while also significantly reducing user costs.
"We are deeply honored to join hands with Lenovo Image on this journey. We hope that Oort TDS can bring revolutionary changes to the enterprise customer service model, allowing enterprise customers to more conveniently and freely unleash the potential of data and artificial intelligence according to business needs. ." said Dr. Max Li, founder and CEO of Oort.
Oort TDS not only has excellent scalability and adaptive learning capabilities, but also can continuously learn from customer feedback and continuously optimize. It can also be easily and seamlessly integrated with various platforms or APPs through APIs to further simplify the enterprise's customer experience.
Lenovo Image has become the flagship partner of Oort TDS, which not only highlights Oort TDS's leading position in the field of intelligent customer service, but also verifies the strong demand of large enterprises for customized and accurate generative artificial intelligence.
About Lenovo Image (now Zhixiang)
It comes from Lenovo’s focus on printing and its ambition to exceed imagination. Lenovo Image's business will expand from its current focus on printing services to a broader field of photography and imaging solutions. Lenovo Image's goal is to become a cutting-edge technology company that provides customers with a variety of reputable services.
About OORT
OORT is a decentralized data cloud platform that aims to integrate global computing and storage resources, maximize privacy and cost-effectiveness, and provide a set of enterprise-level, decentralized solutions for generative artificial intelligence and data-driven businesses. .