Author: Guan Suzhe
Three skills of effective managers
6 questions for problem definition
1. What is the problem you need to solve?
2. Why do you need to solve this problem?
3. What is your ideal outcome?
4. What sub-questions does this question include?
5. What solutions have you tried? What about the rest?
6. What constraints (such as time, funding, etc. requirements) need to be met for the solution to this problem?
first step:
Write everything down and distinguish between type A and type B questions. Category A is the main problem, and Category B is the secondary problem.
Step two:
Convert Type A questions into positive expressions
third step:
Distinguish between means and ends, and examine the significance of goals
the fourth step:
Master SMART principles and specify goals
Three steps to effective reflection:
Step 1: Pay attention to the actual deviation between the status quo and the goal
Step 2: Analyze past practical effects and find out the highlights and shortcomings
Step 3: Analyze the reasons for the highlights and shortcomings? Reflect on what the rules are?
RCA root cause analysis method
Root Cause Analysis
●Understand what happened
●Why it happens
●What to do next
1 Make a problem statement first
2 Ask the first “why?”
3 Ask 4 more times “Why?
4. Know when to finish
5 Focus on the root causes and propose countermeasures
internal constraints
Funding, time, process, organizational structure
Policy, performance, venue, consumption habits
external constraints
Patents, intellectual property rights, policies, regulations
Big market, technology, economic environment
reference:
1. Blog post