According to Cyber News, thousands of users are expressing dissatisfaction with Facebook on X (Twitter) and other platforms because the platform has "accidentally injured" their normal accounts while cracking down on fake accounts.
Since October 2017, Facebook has removed 27.67 billion fake accounts, equivalent to 3.5 times the current population of the planet. Facebook removes hundreds of millions, sometimes more than a billion, fake accounts every quarter.
Cyber News asked Meta, the parent company of Facebook, what was the reason behind the deletion and how accurate it was, but Meta has yet to respond. It is reported that many users complained that their accounts were inexplicably suspended, banned, or even lacked the necessary response and support after being attacked by hackers. This also seems to be reflected in Facebook's ratings on certain review sites, which are only 1.5 stars on Trustpilot and 1.8 stars on PissedConsumer.
A user complained on X (Twitter) "My account is still hacked and I don't know why Facebook email support isn't responding to my emails. I've been trying to contact the Facebook support team since almost 15 days and they haven't Any reply, Facebook support team sucks."
Perhaps the complaints of thousands of users pale in comparison to Facebook's 3 billion monthly active users. However, experts confirmed to Cyber News that these issues are no coincidence.
PissedConsumer CEO and co-founder Michael Podolsky said Meta's handling of the user grievance process appeared to be inconsistent based on consumer comments, with some users frustrated that their accounts had been compromised and their grievances not being answered or resolved in a timely manner. The lack of immediate help in cases involving account hacks has raised concerns about Meta's customer support.
Additionally, Meta’s two rounds of layoffs have impacted the company’s already poor user customer service, according to CNBC. Meta ended its customer support feature for privileged users who manage popular Facebook communities and groups in January of this year.