Answers to frequently asked questions are pre-defined, and knowledge base playback can be triggered through keywords or NLP.
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Classification: Many different classifications can be set to facilitate association with process nodes.
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Keywords: Supports regular expressions. When keywords are recognized, the robot will be triggered to play.
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Playbacks: Supports TTS and file playback support variables.
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Repetition: Can prevent multiple repeated triggers.
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Potential: used to determine customer intentions
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Ignore process playback (ignorereturnplayback) 1: Ignore, other values are not ignored. After the knowledge base playback is completed, the process playback will be automatically played by default. You can use this configuration to only play the knowledge base playback and not the process playback.
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Switch flow (switchflow) can switch to a sub-process through the knowledge base. After the sub-process is executed, it can be returned to the main process for execution.
- Process ID switches to the specified process
- return returns the source process (the source process only exists when entering the knowledge base from the global process.)
- text: prefix switches to the sub-process matching the text input of the current process
- dtmf: prefix switches to the sub-process matching the DTMF input of the current process
- complete: prefix switches to the subprocess matching the completion input of the current process
process editor
Configure the speaking process through drag and drop.
global process
For processes that need to be repeated in multiple places, you can configure a global process separately.
time limit
Only match the recognition results of the first few milliseconds of the call. If not set or 0, there is no limit. The unit is milliseconds.
Per view limit
Only match the previous number of recognition results. If not set or 0, there is no limit. One sentence counts once. Speaking when interruption is prohibited does not count.
ignore no interrupt
Even if interruption is configured, try to match this global process. The typical usage opening is to set silent interruption, but hang up the call answered by the voicemail.