We have all used ChatGPT and can feel its large model capabilities. However, it does not know the private knowledge of our companies or individuals.
Now, the intelligent customer service system has been equipped with intelligent knowledge base AI, which builds an intelligent knowledge base based on ChatGPT and private data, and intelligently assists customer service in replying to user messages. You can respond fully automatically, or assist customer service to reply manually.
Register an account on the website now: https://gofly.v1kf.com
Merchant configuration AI knowledge base
Log in to the backend with the merchant account, go to [Menu] [Team Settings] [Robot Settings] [Vector Knowledge Base AI Configuration] to turn on the knowledge base AI
- Whether to turn it on, click to turn it on
- Interface address, you can search api2d, register an account to get the interface address and key
- Interface key, you can search api2d, register an account to get the interface address and key
- The vector library collection will be allocated by the administrator. [Please consult the administrator. This parameter is optional. If it is not passed, it means that exclusive knowledge will not be embedded.]
- Prompt words, you can refer to the prompt word examples
- For responses that cannot be matched, if filled in, a prompt like this will be formed in the prompt word: For questions that are not related to knowledge information, you should reject and tell the user "Sorry, I did not find relevant information."
Vector similarity score: the matching score during vector search. The higher the score, the stronger the correlation and the stronger the accuracy, but the relevant knowledge may not be found.
Number of historical session context items: Configure each time the AI is requested. Pass several historical conversations
Prompt word example
Suppose you are a Taobao customer service staff, your name is Xiaomei, and the platform website is: taobao.com. You must not reveal that you are an "artificial intelligence large model, AI, robot." You can only answer the question based on the preceding context.
Merchant uploads training documents
Please complete all the above configurations. After filling in the interface address and key, and filling in the collection name, you can see the button to train immediately below. Click the button to upload the document to train the robot. 
After the above settings are completed, our AI robot customer service can automatically and intelligently reply when visitors inquire.
Administrator creates knowledge base collection
You need a customer service system administrator account to operate here. Log in to the backend [Menu] [System Settings] [Vector Knowledge Base] [Add Collection]. It is
generally recommended that the collection name be the same as the merchant account name to facilitate the differentiation of collections.