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Since ChatGPT is open to the public in late 2022, OpenAI's generative AI chatbot has shown great potential in the medical field. It has passed the United States Medical Licensing Examination (USMLE) and has a better communication affinity.
ChatGPT's conversational mode makes its responses appear natural, understandable, and even human-like. It can also be extended based on previous questions and answers, making the entire discussion closer to the communication effect between real people, rather than a series of disconnected responses like the previous chatbot. [1]
Let's take a look at how ChatGPT can improve doctor-patient communication in the medical industry, and what obstacles remain before AI technology can be formally applied.
One possible use is virtual consultations.
When medical professionals need to share complex medical information in a way that is easy for patients to understand, they can provide technical responses to ChatGPT first, and let AI convert them into more understandable language. This can greatly reduce the communication cost of telemedicine.
ChatGPT can also help individual needs.
Medical staff can input patient health data into AI systems, and AI can automatically generate personalized health plans based on these data. In this way, the work efficiency of medical staff is greatly increased-no longer write the content of the health plan one by one, but only need to review and verify whether the plan generated by AI is correct.
Integrate ChatGPT into other remote solutions.
For example, integrating ChatGPT into a chatbot that can make remote appointments for consultation with famous teachers and directly and automatically answer common questions can make it easier for patients to manage their own health. They can interact with ChatGPT just like talking with people, and AI will meet their needs according to the established procedures.
Finally, ChatGPT has some translation capabilities.
Healthcare professionals can use this technology to instantly translate the information they need to share with patients into patient-appropriate language. Of course, the patient's native language answer can also be translated in real time, and the whole conversation will be more fluent.
Risks and disadvantages of using ChatGPT for communication in the medical field
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While ChatGPT is an advanced technology, that doesn't mean it can completely replace medical professionals. The developers of ChatGPT have admitted that the chatbot may provide users with inaccurate or even dangerous information. As such, any content that healthcare professionals create using ChatGPT to communicate with patients needs to be thoroughly vetted for misleading information or other issues.
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You also need to be cautious when using ChatGPT, as it does not comply with many privacy regulations. Entering sensitive patient data into ChatGPT could lead to a privacy breach with serious consequences.
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In terms of translation, there may also be differences in the accuracy of ChatGPT. Since ChatGPT's training database is mainly derived from network content, if a certain language has less corpus, the accuracy of ChatGPT may be affected, and may even lead to mistranslations. [2]
References
[1]https://www.94c.cc/info/chatgpt-improves-communication-with-patients-in-healthcare.html
[2]https://acutrans.com/ways-chatgpt-could-improve-patient-communication-in-healthcare/