1. The nature of risk
Chapter 1 Information knowledge
1. Information transmission model
Decoder: the inverse transformation device of the encoder, which converts the signal into a signal that the sink can accept. May include demodulators, decoders, digital-to-analog converters, etc.
Motto: Interpretation
2. The quality attribute of information
Mantra: It really depends entirely on experience
- (true) accuracy
- (real) timeliness
- (end) completeness
- (Full) Security
- (by) reliability
- (Economic)
- (verification) verifiability
3. Elements of the national informatization system
Mantra: go up to the eagle, go down to the chicken, go to the left, go to the right, and weave a net in the middle
4. CRM customer data
formula: draw tentacles
- descriptive data
- promotional data
- transactional data
5. CRM application function design
formula: Hatch a kitten
- (Incubating) Automated Customer Service
- (Small) Automated Sales
- (Eagle) Automated Marketing
6. The main functions that a business intelligence system should have
Mantra: hide a treasure
- Data (Tibetan) Warehouse
- Data (1) ETL: supports multiple platforms and multiple data storage formats.
- (part) analysis function
- Data statistics output ((treasure) report)
7. ETL process
7.1 Service content of data ETL:
formula: sign the contract, change the curtain
- Data (signature) migration
- Data (co)merge
- Data (same) synchronization
- data exchange (change)
- data (windows) warehouse
- Data (curtain) federation
7.2 The realization of business intelligence has three levels:
formula: dig more treasures
- data (mining) mining
- (Multi)multidimensional data analysis
- Data (treasure) report
7.3 Steps to implement business intelligence:
formula: audition for taking tables from warehouses
- Demand (Score) Analysis
- Data (warehouse) warehouse modeling
- data extraction (take)
- Create business intelligence analysis reports (tables)
- User training and data simulation testing (trial)
- System improvements (mirrors) and refinements
7.4 Big data has 5V characteristics:
mantra: high volume and high price
- (amount) Volume (a large number)
- (Multiple) Variety
- (price) Value (price)
- (True) Veracity
- (High) Velocity
7.5
The 5-layer structure of the reference model for smart city construction
- IoT (catch up) perception layer
- Communication (to) the network layer
- (Computing) computing and storage layer
- (Number) data and service support layer
- (Conference) Smart application layer
7.6 Three supporting systems of the smart city construction reference model
Mantra: transport bodyguards
- (Transportation) construction and operation management system
- (Guarantee) security system
- (Dart) Standard Specification System
Chapter 2 Information System Integration and Service Management 1.
ITSS and Information Technology Service Lifecycle
- (Ghost) planning and design
- (Not) Deploying Implementations
- (Service) Service Operation
- (Prohibited) Continuous Improvement
- (gambling) supervision and management
Chapter 3 Professional technical knowledge of information system integration
1. Life cycle of information system
Mantra: leave the sky
Explanation: You will die if you leave Yunxiao, so it is the life cycle
- (off) project approval stage
- (ON) DEVELOPMENT STAGE
- (Cloud) Operation and Maintenance Phase
- (Xiao) stage of demise
2. Five stages of the development stage
Mantra: flower pink experiment
Explanation: Do experiments with the color of pollen, and doing experiments is a process of development
Overall planning (flower), system analysis (powder) analysis, system design (color) design, system (experiment), system (acceptance)
3. Commonly used development
methods
Explanation: Only those who are destined to become the target
(Structural) Method, Primitive (End) Method, (Object-Oriented) Method
4. The three basic elements of the object
formula: mark the shape
Explanation: label the shape of the object
Object (logo) identity, object behavior (shape), object (state) state
5. The concept of data warehouse
formula: host win10
Explanation: The host system of the data warehouse is win10
A data warehouse is a (subject) oriented, integrated (machine) integrated, relatively stable (win) data collection that responds to historical (10) changes
6. Software maintenance
formula: it is fish balls
- (positive) corrective maintenance
- (Yes) Adaptive Maintenance
- (Fish) Preventive Maintenance
- (pill) integrity maintenance
7. Software quality assurance and quality evaluation
Mantra: Swallow returns to mother
Verification: The verification process attempts to ensure that the output products of the activity have been correctly constructed, that is, the output products of the activity meet the specification of the activity;
Validation: The validation process then attempts to ensure that the correct product has been constructed, ie the product fulfills its specified purpose.
8. The static model of the static structure of the UML system
Mantra: The troops are burdened enough
Deployment - Department
Object Diagram - Team
Package Diagram - Package
Composite diagram - burden
Component diagram - enough
Class diagram - tired
9. Issues that need to be considered in software architecture design
Mantra: the spiritual world counts people
- (Spiritual) flexibility and performance issues
- (Boundary) User Interface Selection Issues
- (Technology) Technology selection issues
- (Number) database selection problem
- (person) personnel problem
10. Java EE Architecture
Mantra: Hibiscus Group
- (Fu) Services
- (Rong) Container (Container)
- (Group) Component (Component)
11. OSI seven-layer protocol
OSI seven-layer protocol (phrases: forgetting to pass on witchcraft will fly eagles) explanation: forget to pass on witchcraft to the next generation, and the eagles in the sky will go
crazy ), V.35 (35 degrees), RS232 (heat death) formula: people fat toot, physical 35 degrees heat death
data link layer HDLC (Hao Dad), IEEE802.3/2 (300 million), ATM ( M), PPP (P3) Mantra: 300 million to buy MP3
network layer (translated into physical address) IP, ICMP, IGMP, IPX, ARP (love character) Mantra: network IP love character (network layer with IP)
Transport layer (transmission) TCP (jackal fur), UDP (mink fur), SPX (lion fur) Mantra: transfer jackal fur, mink fur and lion fur Session layer
(maintain communication) RPC (poor character), SQL (angry), NFS (Break Up) Mantra: Bad character, angry, break up
presentation layer (translator) JPEG (Beijing), DES (East), GIF (dog), ASCII (love), MPEG (sell) Mantra: Jingdong Gouai sells watches
Application layer HTTP, FTP, SMTP, Tenlent Mantra: Apply TPTTL (application layer with IP)
12. The three levels of the Internet of Things architecture
Mantra: Catch the Eagles
Explanation: Use a net to drive away a drowning eagle
- sense (catch) knowledge layer
- network (drop) layer
- should (eagle) use layer
13. The sequence of the four phases of the RUP software life cycle
Mantra: The dog barks on New Year's Eve
Explanation: Hearing dogs barking on New Year's Eve
- initial stage
- Thin (evening) stage
- build (dog) build phase
- Pay (call) pay stage
Chapter 4 General Knowledge of Project Management
1. Features of the Project
Mantra: Poisonous Parts
- (zero)temporary
- (poisonous) uniqueness
- (Pieces) Progressive Details
2. V model
formula: During the auspicious autumn harvest, Ma Yuan’s knee hurts
3. The 4 stages of the spiral model
Mantra: rheumatism class
Interpretation: A course in the treatment of rheumatism
- make (governance) plans
- (Risk Analysis
- Real (wet) construction project
- Customer (class) customer evaluation
4. The 5 process groups of project management
Mantra: start only see the end
Explanation: When the plane flies together, only the tail can be seen
- (Start) start process group
- Computer (computer) planning process group
- Execute (only) process groups
- Monitor (see) Supervise and Control Process Group
- Closing (tailing) process group
Chapter 5 Project Approval Management
1. Five stages of project approving management
formula: Li Xiang practices Shen Bi
Explanation: Li Xiang set up a homophonic project, and Li Xiang practiced it for Shen Biao.
- Project suggestion (practice)
- Project feasibility (feasibility) analysis
- Project review (shen) approval
- Project bidding (bid)
- Project (contract) contract negotiation and signing
2. The content of the feasibility study of the project
Mantra: Tailors rent snakes and steal chickens
Explanation: The tailor hired a snake spirit to steal the chicken
- Financial (cutting) feasibility
- Wind (seam) risk factors and countermeasures
- Feasibility of organizing (renting) organization
- Community (snake) feasibility
- Economic (financial) feasibility
- Necessity of investing (stealing) capital
- Technical (chicken) technical feasibility
3. The sequence of the three stages of the project feasibility study
Mantra: the success of the chicken
- Machine (chicken) meeting feasibility analysis
- Preliminary (out) feasibility analysis
- Detailed (information) feasibility analysis
4. The core content of the project proposal
Mantra: compare and shoot arrows
- Necessity (ratio) of the project
- City (test) field forecast of the project
- Market forecast of product (release) proposal or service
- Necessary conditions for project construction (arrow) design
5. Four ways for system integrators to identify project opportunities
Mantra: Formal customer reception
- Political (Positive) Policy Orientation
- Market (style) market demand
- Technology (connection) technology development
- Potential needs of existing (customer) customers
6. The reason for the internal project establishment of the system integrator
Mantra: hierarchical implementation
- (Allocating resources,
- Determine performance (grade) goals,
- Improve (implementation) efficiency
7. Contents included in system integrator's internal project approval
Explanation: This person's test scores are very good.
- Project resource (estimation) estimate,
- Project resource (distribution) allocation,
- Prepare project assignment (personnel) documents,
- Appoint project manager (finish) manager
Chapter 6 Overall Project Management
1. The role of the project charter
Mantra: four certain joint ventures
① Determining the project manager and specifying the rights of the project manager - theorem and determination
② Determine the existence of the project and give the project a legal status - positioning
③ Specify the overall objectives of the project, including scope, time, cost and quality - calibration
④ Link the project with the daily operation and strategic plan - joint venture
2. Contents of the project charter
Mantra: Crazy female fish must enter the temple to get nervous
①The main risk (crazy) risk of the project
②Measurable project (parent) objectives and related success criteria
③Overall pre-calculation
④ Overall (required) requirements of the project
⑤ Overall milestone (progress) plan
⑥General project description and project product description (temple) description
⑦The purpose of the project or the reason (in) for approving the project
⑧ Name and authority of the (sponsor) sponsor or other person who approves the project charter
⑨Requirements for project review (god) approval
⑩Appointed project manager (fine) manager and its responsibilities and rights
3. The content of the project management plan
Mantra: four processes, two lives, four hens into a dog bottle
Explanation: Four processes, two lives (life cycle and life cycle model), four hens (goals, performance, sub-plans, benchmarks, configuration plans) become bottles for dogs to drink water
1. The project management process used
2. The extent to which each specific project management process is implemented
3. Description of tools and techniques to accomplish these processes
4. How to use the selected process to manage specific projects
5. The life cycle selected by the project and the processes to be adopted in each phase
6. The life cycle model chosen for the project
7. How to execute the work to complete the project goal (parent) and the description of the project goal
8. Instructions for maintaining the integrity of project performance (chicken) effectiveness baselines
9. All sub-management plans (chicken) plans and base (chicken) standards (scope baseline, progress baseline, cost baseline)
10. Configuration management plan (chicken) plan, used to clarify how to carry out configuration management
11. How to supervise and control (change) changes
12. Requirements and techniques for communicating with project stakeholders
13. Conduct key management reviews (bottles) to resolve certain remaining issues and pending decisions
Chapter 7 Project Scope Management 1. Tools and techniques
for collecting requirements
Explanation: Yuan Fang and Guan Wenwen are good friends, and Yuan Fang broke up because Guan Wenwen washed his new watch.
- original (yuan) method,
- Interview (Fang) talk,
- Introductory seminars,
- Watch (close) observe,
- questionnaire (text) survey,
- (document) analysis,
- System (washing) system interaction diagram,
- group innovation (new) technology,
- Standard (table) bar comparison,
- group decision-making technology,
- focal point group
2. The main content of the demand document.
Motto: My sister also thought about making a wedding dress
Explanation: Sister Gan also thought about making a wedding dress to marry herself, but failed. (Marrying yourself is the need of a god-sister)
- (Stakeholder) Requirements,
- Solution (sister) solution needs,
- Business (also) business needs,
- Item (think) item demand,
- (excessive) demand,
- (constraints) related to demand,
- False (marriage) set conditions,
- Dependence
3. The main process of project scope management
Mantra: compile and define scope, decompose and confirm control
- Prepare scope management plan
- collection requirements
- Definition range
- Create a work breakdown structure
- Confirmation scope
- range control
4. Contents included in the project scope statement
Mantra: You need to look over the preparation of maternity leave
- Project (Ed.) Boundary
- (constraints) of the project
- (Product) product range description
- (Assumptions
- Project (Demand) Demand
- project deliverables
- Project Objectives
5. Steps to decompose the entire project into work packages
Mantra: stone bird feces box
① Identify and analyze deliverables and related work
② Determining the structure and arrangement method of WBS
③Separation (feces) solution layer by layer from top to bottom
④ Formulate and assign identification codes (convenient) codes for WBS components
⑤ Is the degree of decomposition of core (box) real deliverables appropriate?
6. General steps for range
confirmation
Explanation: The arrow is very accurate and will not deviate from the range
- determine time (arrow)
- Identify (input) input
- Determine the standard (standard) and elements
- Determine meeting organization steps (not) steps
- Organization (meeting) meeting
Chapter 8 Project Schedule Management
1. Define the output of the activity
Mantra: two lists, one attribute
- activity list
- activity attribute
- milestone list
2. Contents of the project schedule management plan
Mantra: control the national football report
Explanation: Control the national football team and hug the big cock, you go and touch it
① (control) critical value
②Description of passing (country) process
③Group (foot) tissue program connection
④Report (hold) report format
⑤ (accurate) accuracy
⑥Measurement (chicken) unit
⑦ Performance (chicken) performance measurement rules
⑧Development of project progress model (mould)
⑨Project progress model (touch) type maintenance
3. Tools and techniques for making progress plans
Mantra: Weaving nets at close intervals, picking ducks back and forth
Explanation: Guan Guan wove a big net to catch ducks, and all he caught were male ducks
Key route method, critical chain method, resource optimization technology, schedule network analysis, advances and lags, modeling technology, schedule planning Compilation tool (public) tool, progress compression (duck) compression
4. The method of shortening the construction period
Mantra: Hurry up to prevent human resources from begging for food
① (rush) work, invest more resources or increase working hours to shorten the duration of key activities
② (fast) follow-up and parallel construction to shorten the length of the critical path
③Improve the method (prevention) or technology to improve production efficiency
④Strengthen quality (stop) quantity management, discover problems in time, and reduce rework
⑤ Use high-quality (resource) resources and experienced (personnel) personnel
⑥With the consent of Party A, reduce the scope of activities (meals) or lower the requirements for activities (requirements)
5. Tools and techniques for controlling progress
Mantra: weaving mechanism, picking up ducks back and forth
Explanation: Guan Guan found that weaving nets was not enough, so he weaved another trap, and finally caught a bunch of male ducks.
Resource optimization technology, performance review, project management software, lead and lag, model building technology, schedule planning weaving tool , progress pressure (duck) shrink
Chapter Nine Project Cost Management
1. Steps of Cost Estimation
Mantra: Spend money to invite ten girls to dance, and the dance is beautiful.
Identify (ten) subjects, estimate (calculate) subject costs, and (optimize) proportions
2. Techniques and tools for cost
estimation
Explanation: I went out to the foot of the mountain to sell scented skirts, and I didn’t make much money after being exhausted.
Reserve analysis, three point estimation, bottom up estimation, expert judgment, seller bid analysis, project management software, group decision making technology , proton mass cost, class (cumulative) comparison estimation, parameter (tragedies) estimation
3. The principle of cost budgeting
Mantra: Mu Xu went to visit his old friends in the prison and spent a lot of money
Knowledge points: linking with project (wooden) objectives, based on needs (requirements), leaving flexibility (exploration), and cost estimation (jail) should be practical
4. The steps of cost budgeting
formula: general contractor appetite
Explanation: The factory always provides food, the dishes are very good, and the appetite is greatly increased (the factory costs money, which is related to the cost)
(total) cost allocation to individual jobs (packages)
The work package is assigned to each activity partner to determine the time (food) (time) plan and project cost estimate (pretend) plan
Chapter 10 Project Quality Management
1. Tools and Techniques for Developing Project Quality Plans
Mantra: Chicken’s Successful Hunger Strike Process
① Cost Performance (Small) Analysis
②Basic (chicken) quasi-comparison
③Quality (cost) cost analysis
④Expansion of quality (function) function
⑤Procedural decision-making (absolute) decision-making process diagram method
⑥ Practical (food) experiment design
⑦ (flow) diagram
2. Commonly used tools for quality management
Mantra: Liu Ying only orders low-quality tea, while Jushu instigates high-quality tea.
Explanation: Liu Ying only dared to order the cheapest low-quality tea when going on a blind date. Because her family was poor, she saw trees and sold them for money to go on a blind date. This shows how excellent this planning event is.
Old seven tools: (Liu) flow chart, (English) cause-and-effect diagram, (only) histogram, (point) scatter diagram, (bad) arrangement diagram, (quality) control diagram, (tea) checklist
New seven tools: (moment) matrix diagram, (tree) dendrogram, (phase) relationship diagram, (affinity) affinity diagram, (planning) process decision-making method diagram, (dynamic) activity network diagram, (excellent) priority matrix diagram
Chapter 11 Project Human Resource Management 1. The
5 stages of project team building
- (New) Formation Stage: Individual members transform into team members, start to form common goals, and often have good expectations for the future team.
- (True) Shock stage: Team members begin to perform the assigned tasks, and generally encounter difficulties beyond expectations, hoping to be broken by reality. Individuals start to argue, blame each other, and start to doubt the competence of the project manager.
- (Expensive) Specification stage: After a certain period of running-in, team members are familiar with and understand each other, conflicts are basically resolved, and the project manager can be recognized by the team.
- (Development) Playing stage: With the tacit cooperation between each other and the trust in the project manager, the members work actively and strive to achieve the goal. At this time, the collective sense of honor is very strong, and the team is often replaced by the first name, such as "our group", "our department", etc., and will work hard to defend the reputation of the team.
- (Conclusion) Closing phase: With the end of the project, the team is disbanded.
Chapter 12 Project Communication Management and Stakeholder Management
Chapter 13 Project Contract Management
1. Main Contents of Contract
Management
- Contract (pre) signing management
- Contract (female) performance management
- Contract (change) change management
- Contract (file) file management
Chapter 14 Project Procurement Management
Chapter 15 Information (Documentation) and Configuration Management
1. Software documents are divided into three
categories
(open) development documents, (meal) product documents, (library) management documents
Chapter 16 Change Management
Chapter 17 Information System Security Management
1. Level protection of information security
Formula: People 1 Society 2 Country 3 Strict +1 Special +1
Chapter 18 Project Risk Management
1. The nature of risk
Mantra: I don’t even want to meet customers
- (even) chance
- (not) uncertainty
- (think) relativity
- social
- (objective) objectivity