The official account of WeChat can be connected with the customer service system to realize intelligent automatic reply or manual reply. The
premise of connecting the customer service system of the official account is that the official account needs to be a certified service account. An overview of the functions realized:
official account customer service interface docking, official account template Message reminder, web page authorization to obtain WeChat nickname avatar, robot or AI automatic reply function, etc.
The effect that can be achieved is
- Chat directly with the customer service system in the official account dialog box.
- Official account fans can receive message notifications from customer service replies through template messages.
- The customer service can receive the visitor's new message notification through the template message
- The official account realizes the effect of docking private data GPT automatic reply robot
Note: The official account must be a certified service account
prerequisite
Please register in my intelligent customer service system, gofly.v1kf.com
WeChat official account background settings
- Log in to the WeChat public account [Settings and Development] [Basic Configuration]
Set the AppID AppSecret IP whitelist of the official account
Please add the server IP to the IP whitelist (if it is a privatized deployment, here is the IP of your own server)
- [Settings and Development] [Basic Configuration] [Server Configuration] Enable and fill in all information
The server address can be obtained in the customer service background.
Token is a custom string, you can make one at will.
Other default, plaintext mode. Note: Here in the server configuration, you must click Enable, and it will have no effect in the disabled state
Configuration of customer service system background
- In the settings of the customer service background, you can see the address of the server. This address is filled in the server configuration of the official account above. The AppId AppSecret Token of the official account is consistent with the one set above
- The WeChat official account customer service message interface, the automatic reply function, is to call the official account customer service message interface to actively reply, fill in on to reply in the official account dialog box, and not fill in the default will not reply in the dialog box.