System operation and maintenance is similar to system maintenance. The former focuses more on ensuring the normal operation of the system. Operation and maintenance have two meanings: operation and maintenance. For a system, we cannot predict errors sometimes. The more complex the system is, the more difficult it is to maintain. In order to reduce losses, we try our best to prevent various errors. repair.
The Internet has undergone great changes in recent decades. From the initial modem dial-up access, it has experienced ISDN access, DSL access, cable modem access, dedicated line access, optical fiber access, wireless access, and packet-switched networks. , frame relay network and ATM network, each technological change represents higher requirements. There are two common modes of system operation, namely B/S and C/S. The server side plays a key role, and the system operation and maintenance are mainly concentrated on the server side, in which the web engine and database engine of the server are crucial. With the rapid development of the telecommunications industry, the business volume of fixed telephone, data transmission, Internet, and broadband has increased rapidly, and many troubles brought by it are also plaguing telecommunications operators. The network maintenance work is becoming more and more heavy, the fault situation cannot be tracked, the historical fault occurs frequently, the processing situation and knowledge resources cannot be effectively used, and the efficiency evaluation and performance appraisal cannot be carried out for the processing of the fault. endlessly. Therefore, it is very important to ensure the normal operation and maintenance of many software and hardware devices in telecom operators. Under this circumstance, the operation and maintenance management of the information system in the telecommunications industry has attracted the attention of a group of far-sighted software companies. They believe that there are still many problems in the current network operation and maintenance support system. For example, the operation and maintenance management mainly focuses on the realization of the functions of performance management and fault management, and does not realize the complete integration of the operation and maintenance functions. Moreover, in order to meet the urgent needs of business operations, many systems must be developed in a short period of time, and the interconnection between systems lacks thorough consideration, forming independent systems, resulting in many "information islands", which cannot give full play to information. The power of the system has not been able to bring greater benefits to telecom operators.
"Telecommunication industry IT operation and maintenance management system" is based on the IT department's daily operation and maintenance management process as the core, with event tracking as the main line, and aims to solve the eight management problems in IT operation and maintenance management (process management, Incident management, problem management, change management, release management, operation management, knowledge management, comprehensive analysis management), provides an efficient and standardized IT operation and maintenance management platform for the IT department of the telecommunications industry. The system not only realizes the interface with the BOSS system currently used in telecommunications, but also integrates system functions such as customer service, operation and maintenance, business management, etc., and can provide stage reminders to the responsible person through emails, mobile phone text messages, etc., to improve system maintenance services. response efficiency. Through information integration, the comprehensive management of various resources is realized, including the effective management of various static resources, basic materials, and spare parts resources. Thereby, the rapid response capability of the operation and maintenance of the IT department is comprehensively improved, and a perfect data model is also established for the business knowledge accumulation and business assessment of the IT department. In addition, the system can automatically make various analysis reports, which can not only effectively evaluate the work efficiency and intensity of IT department personnel, but also understand the operation and maintenance of all software and hardware systems in a real-time, dynamic and unified manner.