The "14th Five-Year Plan" and the 2035 long-term goal outline clearly stated that we should embrace the digital age, accelerate the construction of digital economy, digital society, and digital government, and drive the transformation of production methods, lifestyles, and governance methods through digital transformation as a whole.
The "Guiding Opinions on Strengthening the Construction of Digital Government" issued by the State Council on June 23 once again affirmed the "one run at most", "one network service", "one network unified management", "one network coordination", The positive effects of innovative practices such as "handling of complaints" have brought to government affairs.
Innovative practice in the field of government affairs is inseparable from the support of advanced technology. The maturity and application of more advanced information technology has allowed traditional government affairs to develop from early e-government to Internet + government affairs. Now, with the blessing of artificial intelligence, big data, blockchain and other technologies, it has developed into smart government affairs.
As the name suggests, smart government affairs are intelligent e-government affairs, which is a form of using modern information technology to improve the level of government intelligence. Smart government affairs widely use modern information technologies such as the Internet of Things, cloud computing, mobile Internet, artificial intelligence, and data mining to improve the intelligence level of government offices, services, supervision, and decision-making through resource integration, process optimization, and business collaboration, thereby forming an efficient , Intensive, convenient service-oriented government operating model.
Therefore, smart government is a more advanced and intelligent form of government services provided by digital government, one of the functional forms of "digital government", and an important way and means to realize "digital government".
It can be said that the services provided by the digital government in the future will all be smart government affairs, which will be a field with a very large market size. Relevant data show that with the strong support of the state, the market size of my country's smart government affairs has reached 332.6 billion yuan in 2020, a year-on-year increase of 5.86%. It is estimated that in the next five years, smart government affairs will maintain a growth rate of around 6%.
In fact, from the introduction of relevant policies in the past two years, coupled with the influence of factors such as the epidemic, economic downturn, and the gradual disappearance of demographic dividends, the demand for digitalization in the field of government affairs is accelerating.
Another important reason for the rapid expansion of the smart government market is the long-standing business pain points of government departments. For example, the system lacks unified planning and lack of interoperability, which makes public services cumbersome and complicated, and information islands cause severe data sharing between departments.
These problems are manifested on the user side, that is, "dizziness, turning and running, and black eyes when entering the government affairs hall", which is a common perception of many people when handling business. Behind these problems, there are actually typical "three difficulties" problems in the process of government informatization at all levels and departments in our country, such as difficulties in interconnection, data resource sharing, and business collaboration.
To solve these problems, we must either completely reconstruct the existing information system, or upgrade the traditional architecture. It is unrealistic to completely overthrow and reconstruct the government service system with huge daily business volume and people's livelihood; while traditional upgrading and transformation, there are many difficulties such as affecting the whole body, long transformation period, and huge investment. .
Obviously, more intelligent and inclusive solutions are urgently needed to solve these problems. The key to breaking the situation is the innovative practices and applications mentioned at the beginning of the article, such as "one network service", "one network unified management" and "one network collaboration".
Solutions such as "One Netcom Office" come from "three networks, one base and one operation", and are the core content of digital government services.
In essence, "three networks, one base and one operation" embodies the characteristics of the mutual integration of smart government affairs and service-oriented government (digital government). To truly transform the "three difficulties" problem into the "three links" of network connectivity, data connectivity, and business connectivity, an intelligent and automated solution that integrates AI, low-code, and many other technologies is required.
In terms of solution selection, compared with various system integration and traditional automation solutions, on the one hand, traditional system automation cannot be quickly implemented due to cost, development cycle, and difficulty in application maintenance; on the other hand, popular system integration solutions are more Most of them have solved the connection and data carrying of various systems, but there is still a lack of suitable process automation solutions to improve the efficiency of data operation.
In this case, an RPA-based digital robot that integrates technologies such as big data, artificial intelligence, low-code, and process mining, and has many characteristics such as "less investment, quick results, easy implementation, non-intrusive, and simple operation, etc. It has become the most convenient and effective solution, acting as a smart government connector between the country and provinces, departments and departments, and the public and the government.
At present, many government affairs organizations have introduced digital robots in scenarios such as smart courts, government affairs halls, smart inspections, and anti-epidemic technology, and more and more local government affairs organizations have visited relevant manufacturers to investigate the application of RPA in the field of government affairs.
At the same time, RPA manufacturers have also launched government robots and RPA solutions for various government application scenarios to help more government organizations realize RPA-based smart government affairs.
Taking Huawei as an example, with the increasing demand for digital government in smart government affairs, Huawei has launched professional smart government solutions based on existing cloud computing, 5G, and artificial intelligence technologies, and created WeAutomate ultra-automated digital robots platform. The digital robot launched by it has been welcomed by various government affairs organizations by virtue of its technical advantages of "smart, fast, reliable and trustworthy", and has become an important support for local governments to build intelligent automation.
Under the rapid development of the team, Huawei WeAutomate has evolved rapidly, and a new version can be iterated almost every quarter. To what extent has WeAutomate evolved now? You may wish to pay attention to the upcoming autumn conference of Huawei Digital Robot.
According to official information, the 2022 HUAWEI Digital Robot Autumn Launch Conference, "Integration, intelligence, speed, trustworthiness, enlightenment, new vision of government affairs", will be officially launched online at 14:30 on September 8.
The press conference focused on the digitalization and intelligentization of government affairs. Experts and partners of Huawei's digital robot team brought new features, new solutions, and new plans to the stage.
Huawei's digital robots will also usher in all-round upgrades, such as AI enhancements, faster orchestration efficiency, FaaS capabilities, and improvements in Xinchuang capabilities, etc., which will present the ultimate new experience.
The press conference also invited experts and scholars from China Academy of Information and Communications Technology and Beihang University to share topics on the application and development of government digital robots and the efficient integration of RPA applications.
In short, friends who pay attention to RPA and the latest development trend of digital robots must not miss this heavyweight conference.