Text/Wang Jiwei
The field of government affairs has always been an active explorer of digital technology.
In recent years, with the rapid development of information technology, the application of information technology has developed from informatization to online and then to intelligentization. The digitalization of government affairs has also developed from the early e-government to the current smart government.
my country has always attached great importance to the development of digital government affairs. Since 2012, a series of policies have been launched to encourage and promote the application and development of digital government affairs.
Key words such as "cross-province general management" and "one-net unified management" that have frequently appeared in relevant documents in recent years are the main manifestations of current smart government affairs. Smart government is a more advanced and intelligent form of government services provided by digital government, and it is also an important way and means to realize "digital government".
Under the empowerment of smart government affairs, the digital transformation of government affairs has entered the fast lane. However, in order to truly solve the long-standing "three difficulties" (difficulties in interconnection, data resource sharing and business collaboration) in the process of government digitization, simpler, more efficient and thorough intelligent and automated solutions are still needed.
Therefore, the RPA digital robot, which integrates artificial intelligence, process mining and other technologies, has many characteristics such as less investment, quick results, easy implementation, non-invasive, and simple operation, has become a more convenient, efficient and economical solution. Once introduced into smart government affairs, it has been highly favored by the majority of organizations.
Even representatives of the two sessions have suggested the use of digital robots in the construction of smart courts, etc., and more government organizations are planning to adopt or have introduced RPA.
Relevant data show that in 2020, the scale of my country's smart government market has reached 332.6 billion yuan. It is expected to maintain a growth rate of around 6% in the next five years. As the application of RPA in the field of smart government continues to deepen, the market share of digital robots will grow rapidly.
At present, the penetration rate of digital robots in the field of government affairs is rapidly increasing. The vast market space and high-speed growth of market share have attracted the enthusiasm of the whole industry.
To what extent has digital robots developed in the field of intelligence? It happened that on September 8, Huawei Digital Robots held an autumn conference with the theme of "integrating intelligence, speed, confidence, and opening up new horizons in government affairs". We can use this as an example to gain insight into the status quo of the industry.
In addition, Wang Jiwei Channel will also interpret the "new vision of government affairs" brought about by the digital robot pandemic.
Talking about smart government affairs
Affected by factors such as the constraints of management systems and mechanisms, unbalanced development of information systems, and the need for diverse and complex supplies, "difficulties in interconnection, data sharing, and business collaboration" have become fundamental problems restricting the development of digital transformation of government affairs.
For a long time, various business pain points have existed in government departments, such as cumbersome and complicated public services caused by the lack of unified planning and interoperability of the system, and the inability to share data between departments due to severe information islands.
These IT system and technical problems are reflected in the performance of the masses when handling business: dizziness and running around, and dark eyes when entering the government affairs hall. Behind these problems are actually the "three difficulties" problems mentioned above in the process of government informatization at all levels and departments in our country.
To solve these problems, we must either completely reconstruct the existing information system, or upgrade the traditional architecture. It is unrealistic to completely overthrow and reconstruct the government service system with a huge amount of daily business and is related to people's livelihood; and traditional upgrading and transformation, there are many difficulties such as affecting the whole body, long transformation period, and huge investment.
These problems urgently need more intelligent and inclusive solutions to solve them. Under the guidance of the general outline of digital government, in recent years, innovative practices and applications such as "one-networking", "one-network unified management" and "one-network collaboration" based on AI and other technologies have emerged in an endless stream, which has solved the "three difficulties" problem well.
The key point is that AI, big data and other technologies empower government affairs with intelligence, automation and integration, and various problems will be solved. solution.
At present, smart government affairs have widely used modern information technologies such as the Internet of Things, cloud computing, mobile Internet, artificial intelligence, and data mining to improve the intelligence level of government offices, services, supervision, and decision-making through resource integration, process optimization, and business collaboration. Thus forming an efficient, intensive and convenient service-oriented government operation model.
Smart government affairs emphasize the word "smart", which reflects the multi-scenario and cross-departmental efficient business processes in government affairs operation, and pays attention to fast and effective, highly integrated, intelligent operation, safe and convenient, streamlined processes, etc.
Among them, it is essential to realize the automation of intelligent operation process. In order to streamline the process, it is necessary to optimize the original large number of simple and repetitive processes based on manpower, and digital robots have become a better solution.
As automation has become a key element of smart government affairs, and as managers of more organizations come into contact with simpler automation tools such as RPA and workflow, automation-first thinking has gradually become popular.
Automation First and Digital Robots
Automation priority is a kind of management thinking, which requires that automation priority requires organizations to give priority to seeking automation solutions when designing, improving or transforming work processes, and all problems that can be solved by automation are left to automation.
Almost no organization does not have redundant and non-standard business processes, and the digital transformation of many organizations focuses on business process rectification and remodeling. And business process automation is the focus of business process optimization. Therefore, automation priority plays an irreplaceable role in the digital transformation and lean operation of organizations based on business process optimization.
Some organizations that follow automation priority, when optimizing finance, sales, customer service, human resources and other departments and launching new projects, use automation as the business foundation or prioritize automation through the RPA Center of Excellence, and quickly achieve substantial cost reduction and growth. effect.
In fact, the reason why automation-first thinking is popular is that the gradual maturity and application of technologies such as RPA, artificial intelligence, and big data have made automation easier and cheaper, thus promoting the rapid popularization of business process automation in organizations. And gradually move to more fields.
An important carrier that makes automation a priority is the various digital robots (digital employees) based on the RPA platform. The RPA platform, which integrates low-code, process mining, AI and other technologies, makes robot development easier, directly turning program development into civilian development, and bringing the era of universal development to the next level.
Now, digital robots are moving into more and more fields, freeing a large number of human resources from simple and repetitive positions to do more valuable work. At the same time, we have also seen more and more solutions based on digital robots in various government and enterprise-oriented solutions. Even the representatives of the two sessions have begun to suggest the application of digital robots in the construction of smart courts.
The same is true in the field of smart government affairs, and more and more solutions are introducing digital robots. For example, the scenarios and cases shared by guests from Xichen Software in this conference, such as administrative approval and comprehensive management of government services, are all automated and intelligent solutions based on digital robots developed by Huawei's WeAutomate hyperautomation platform.
There are more consulting, integration and implementation vendors, introducing RPA from multiple vendors to create digital robot smart government solutions, helping government organizations at all levels to achieve smart office.
The integration of more digital robots into smart government solutions has also brought a brand-new "new vision of government affairs" to the field of government affairs.
Digital robots bring a new vision of "five modernizations" of government affairs
With the deepening of the implementation of digital intelligence in the field of government affairs, digital government and smart government affairs solutions that integrate more new technologies have further opened up the "new vision of government affairs" in this field.
The reason why it is called "New Vision" is that after the application of a series of technologies such as cloud computing, AI, and big data in smart government affairs in this technology cycle, the benefit and efficiency have obviously increased significantly. Compared with the digital government affairs and Internet government affairs in the past, today's "new vision of government affairs" presents the characteristics of intelligence, automation, simplification, collaboration, and integration. These characteristics are also the characteristics of smart government affairs.
Technologies such as AI and big data are the foundation of smart government affairs. Without intelligence, there is no need to talk about wisdom. Automation is the prerequisite for improving the efficiency of business processes, and a large number of simple, repetitive, and cumbersome business processes need to be automated. Simple and easy to operate is the essence of smart government affairs, and it gets rid of the shackles of professionals required for technical operations in the past.
Collaboration is a necessity for efficient office. Integrated collaborative office has the characteristics of stability, security, integration and scalability, and can help users quickly build internal office, business approval and other application systems. Integration completely solves the problem of information islands and information gaps in various government departments, and realizes cross-departmental information collection, sharing and teamwork.
The above "five modernizations" were not easy to realize in the past, involving various factors such as investment cost, implementation cycle, and application difficulty. Until the gradual emergence of RPA platforms that integrate AI, low-code, and process mining, RPA-based digital robots can introduce various government solutions more simply, quickly, and efficiently and exert greater advantages. Innovative applications such as "one network unified management", "one network collaboration" and "one screen overview" are increasingly applied to more government affairs scenarios, and finally opened up today's "new vision of government affairs".
Smart government solutions based on digital robots can be widely used in administrative centers, grassroots communities, Human Resources and Social Security Bureaus, Public Security Bureaus, Finance Bureaus, Energy Bureaus, Municipal Supervision Bureaus and other organizational units. Therefore, the penetration rate of digital robots in the field of government affairs is very fast. Relevant data show that the current market share of digital robots in the field of government services is second only to the financial field, accounting for 10%.
Gartner predicted in the application report "Top 10 Government Technology Trends in 2022" that 75% of government agencies will launch or implement at least three enterprise-level hyperautomation application plans in the next three years. Everyone should already know that the digital robot developed based on RPA is the basic technology that constitutes hyperautomation.
Therefore, it is foreseeable that digital robots will open up a wider new horizon in the field of government affairs in the future.
Postscript: "Smart, fast, trustworthy" digital robots help popularize smart government affairs
The easy-to-use and efficient digital robots have changed the solution of smart government affairs and enabled smart government affairs to quickly benefit more organizations in more regions. From the "five modernizations" of the previous article "New Vision of Government Affairs", Wang Jiwei Channel summarized several remarkable characteristics of digital robots in the field of government affairs, namely, wisdom, speed, ease of use, peace of mind, and safety.
At present, most manufacturers' enterprise-level hyper-automation platforms or intelligent automation platforms are developing in these directions. Taking Huawei Digital Robot as an example, the five characteristics of "smart, fast, trustworthy and trustworthy" that it has always adhered to are a vivid portrayal of it.
For example, at this fall conference, Huawei Digital Robot introduced new features that are more in line with user needs and enhance the experience: in terms of "intelligence", it launched small sample inside AI training, custom identification such as verification codes/labels/receipts, and XR collaboration and other functions; on the "good" side, it launched a one-stop big data solution and unique FaaS (function as an application) capability; on the "saving" side, it launched functions such as high-density robots, picture-in-picture, and designer provinces.
At each press conference, Huawei Digital Robotics will invite guests from upstream and downstream industry-university-research organizations in the RPA industry chain to share their experiences. , to serve the efficient digital transformation of organizations in more fields. In the future, Huawei's digital robots will continue to focus on top-notch technologies, deepen the integration of production and education, and join hands with partners and customers to open up a "new horizon" in the era of digital intelligence.
It is believed that with the efforts of manufacturers such as Huawei Digital Robotics, the domestic RPA industry ecology will also become more prosperous.
[Wang Jiwei channel, focusing on TMT and IoT, focusing on digital transformation, business process automation and RPA. 】