On March 5, at the opening meeting of the first session of the 13th National People's Congress, Premier Li Keqiang of the State Council emphasized in his government work report that it is necessary to deepen the reform of "decentralization, management and services", and to further promote "Internet + government services", so that more matters can be For online applications, those that must be done on-site should also strive to “enter only one door” and “run at most once”.
Now is the era of "Internet +". The 39th "Statistical Report on the Development of China's Internet Network" released by the China Internet Network Information Center shows that the development trend of China's "Internet +" is eye-catching, and it is becoming a powerful engine for the optimization and upgrading of the structure of various industries. As a key move to deepen the streamlining of administration and decentralization, the combination of decentralization and regulation, and the optimization of service reforms, "Internet + government affairs services" move government affairs services to the Internet, and ordinary people can do things online with a click of a mouse, reducing the suffering of running around. This is undoubtedly full of imagination and expectations.
In the government work report of the "two sessions" last year, Premier Li Keqiang emphasized the need to vigorously promote "Internet + government services" to achieve inter-departmental data sharing, so that residents and enterprises can do less errands, do things more easily, and do not cause blockages. Over the past year, the General Office of the State Council has successively issued the "Guiding Opinions of the State Council on Accelerating the Promotion of "Internet + Government Services", "Guidelines for the Construction of the "Internet + Government Services" Technical System", and "Notice on Launching a National Survey of Government Services System". A top-level design has been made at the institutional level. It can be said that "Internet + government services" has become an important measure to promote streamlining and decentralization and optimize government services.
A year later, Premier Li Keqiang emphasized again at the opening meeting of the first session of the 13th National People's Congress: To deepen the reform of "delegating power, delegating power, regulating services", and further promoting "Internet + government services", so that more matters can be handled online, it is necessary to go to the scene. We should also strive to "enter only one door" and "run at most once". "Only enter one door" and "run at most once" are solemn commitments made by the central government. Behind them are the determination to speed up the transformation of government functions, improve the efficiency and transparency of government services, reduce institutional transaction costs, and facilitate the masses to do business and start businesses.
It is undeniable that the practice of "Internet + government services" in some places has indeed achieved positive results, and the satisfaction of ordinary people and enterprises is also good. However, it is worth noting that some government service WeChat and government service APP have problems such as untimely updates, poor communication, and mere formality, and the phenomenon of "zombification" is more prominent. What is even more worrying is that, compared with government methods such as "do it right away" and "only run once", some public service industries are still "stunning": "open half the door, close half the door", and open half the window. , close half of the windows, and let the people who come to do business stop in front of the "one-meter line". Such slow and lazy actions greatly reduce the service efficiency of public service agencies and damage the image of the government in the hearts of the common people.
The pain points of the common people indicate the direction of reform. "Internet +" brings not only a subversive technological revolution, but also an all-round change in the way of thinking, behavior and governance. In other words, "Internet + government services" is not just a simple technical aspect of putting government services online, but also a revolutionary change in the government's policy thinking, administrative orientation, and service entities. This requires the government to actively use Internet technology to achieve its own "upgrade" in the process of managing and providing services, updating governance concepts and methods, and modernizing the government's own governance capabilities and means to ensure the pertinence and effectiveness of government services. , really let the people run less errands, worry less, and be more comfortable.
The people call for something, and the "will" respond. Promoting "Internet + government services" is the key to deepening the reform of streamlining administration and delegating power, combining decentralization and regulation, and optimizing services. Only by strengthening the determination, courage and tenacity of reform, and turning the pain points of the people into the focus of reform, can reform be truly reformed. Only by making breakthroughs can the beautiful vision of "entering only one door" and "running at most once" can be realized in our efforts. (Ding Hengqing)