Although there are more and more mobile phone brands and the competition among manufacturers is fierce, besides the products, many manufacturers have ignored the further pursuit of after-sales service, and even have bad service attitudes and cumbersome maintenance procedures. The chaos affects the overall user experience, so many people choose big brands to make them more comfortable when buying mobile phones. Among them, OPPO, which has a good online and offline reputation, how about its after-sales experience?
There is no proof to say, let us first take a look at the real user experience. Some netizens shared that the OPPO Reno broke the screen and went shopping and passed the flagship store. I just went in to see if it could be repaired. I had to change the screen but I didn't think it was necessary, so the staff posted a tempered film for free. We know that many OPPO stores are now upgraded to integrated sales and service stores. When consumers encounter various products, they can find OPPO stores to solve problems anytime and anywhere. It can be said to say goodbye to the difficulty of purchasing, after-sales, and maintenance. Difficult to wait for a series of questions.
Some netizens shared, “Last time the adapter was broken, I changed one. This time the right ear of the Bluetooth headset has a low sound, and I also changed the right ear headset.” And the well-known digital blogger @差评帝 also mentioned that with After more than ten days, Find X2 found that the rear camera was gray. Green factory replaced the new phone without saying anything when the original headset bag and the card pin were lost. Seeing this, I can’t help but want to say that maybe this is the reason why many people choose large factories. They feel that their rights and interests are protected, and on this basis, they are more heart-warming.
In fact, in addition to a good service attitude, OPPO also has repair services such as mail repairs and free on-site repairs, and there are also repair discounts on the monthly membership day. Take repairs as an example. This is a service specially customized by OPPO for customers who are inconvenient for repairs in the store. Users place orders through official online channels and use the repair service. Not only can they check the status of their mobile phones in real time, but they can also check the order details. Checking the live photos of mobile phone repairs, the whole process is "transparent", so that customers can be more assured.
(OPPO sending and repairing transparent)
At the same time, OPPO also provides free on-site repairs. For example, when customers encounter more special circumstances, free on-site repairs can solve the pain points of having to go to the store for repairs. In addition, OPPO also provides services such as "visual maintenance" and "1 hour quick repair", and in order to save consumers' time, it provides humanized services tailored to local conditions and cares about consumers like a friend.
Now that the OPPO Find X3 series is on sale on March 19, you can not only enjoy the top-of-the-line screen, stunning dual-camera, full-link 10bit color engine, 65W super flash and many other powerful genes on this flagship, but also Enjoy equipment warranty, repair and upgrade services at OPPO authorized service centers in 59 countries and regions around the world, and solve all your worries before and after sales.
Through a series of real experiences of users, we can see that OPPO's after-sales service is not just talking, it is really awesome. I look forward to more manufacturers in the future that can also improve their own after-sales service and let consumers experience the machine. Get a real boost.