The 2020 epidemic has brought varying degrees of impact to all walks of life. In this special period, Ivanti is going upstream and constantly ushering in new breakthroughs. In 2020 Gartner's "Magic Quadrant for IT Service Management", successfully entered the Leaders Quadrant . Since its establishment in 2017, Ivanti has made continuous breakthroughs in the Challenger quadrant. With its excellent products, development vision and execution ability, it has been recognized by the market and authority Gartner, and has jumped from a challenger to a leader quadrant.
In the Leaders Quadrant, Ivanti has already had a layout
Gartner analyzed the performance of many companies from the dimensions of corporate development vision, market activity, and product launches, and presented objective evaluations and suggestions to users. When analyzing the advantages of Ivanti, Gartner clearly pointed out that the openness and automation capabilities of the Ivanti Neurons neuron platform, as well as the accurate control of the target user group, have shown great development potential.
Ivanti enters the leader quadrant, the primary factor lies in the innovation of edge support. The super-automation platform Neurons released this year is undoubtedly a booster. Gartner pointed out: "Ivanti expands its ITSM products with a set of integrated solutions for discovery, endpoint automation, and self-execution. Its latest release, Ivanti Neurons for Healing, has a unique advantage to proactively monitor and repair common problems on end-user devices. ".
Secondly, in terms of market awareness, Ivanti's positioning of the target user group is very accurate. The report shows: "Ivanti conducts effective marketing through channels suitable for medium I&O maturity organizations, and regularly appears on the shortlist of customers." Ivanti targets medium I&O Companies with maturity and above understand their needs accurately and provide solutions that meet business needs.
Finally, Ivanti products have performed well in terms of regulation and compliance. Gartner pointed out that “Ivanti Service Manager complies with multiple regulatory standards, including HIPAA and FedRAMP. In the fourth quarter of 2019, its service manager products have obtained federal risk and authorization management. Plan certification, Ivanti is one of only a few suppliers in this Magic Quadrant to achieve this title."
Taking Neurons as the core to further optimize the automation experience
The Gartner report also evaluated the company's key capability products. Among 400 ITSM vendors, Ivanti ranked first in the medium-maturity user model and ranked in the top three among all mature users. The report shows that Ivanti Service Manager products range from a flexible, beautiful, and highly configurable dashboard, to a CMDB that can easily filter dependency mapping information to quickly focus on key elements, to accurately detect and upgrade misconfigurations, and automate conflict analysis; The support of multiple AITSM functions has been highly recognized by users.
With the official release of the Ivanti Neurons neuron super automation platform in July this year, Ivanti has made it clear that the Neurons super automation solution will be the core product of its business in the future. For entry-level users with low professional levels, Ivanti focuses on improving the user experience when designing the new version, providing a "one-click deployment, out-of-the-box" model. Based on the four functions of Ivanti Neurons™ for Edge Intelligence, Ivanti Neurons™ for Healing, Ivanti Neurons™ for Discovery and Ivanti Neurons™ Workspace, Ivanti Neurons provides users with a super-automated platform for self-healing, self-healing, and self-management. Employees automatically and autonomously respond to the ever-increasing number and complexity of equipment, data, multi-generation remote employees, and endless cyber security threats.
Compared with solutions with equivalent functions, Ivanti products are updated and iterated faster. In October of this year, Ivanti Neurons neurons have been continuously improved, and two self-service systems have been added: Ivanti Neurons™ for Patch Intelligence and Ivanti Neurons™ for Spend Intelligence. Ivanti also plans to do more work on UI groups and knowledge for new researchers next year, and launch new self-service chat and new Microsoft Teams integration in the next version, adding new search functions, including support for multi-source knowledge bases .
In addition, Ivanti Service Manager is now recognized as the only tool set validated by PinkVERIFY®, applicable to 11 ITIL 4 best practices, and the second-ranked BMC currently on the market has only passed 5 certifications, which again confirms Ivanti Product convenience and configurability.
ESM redefines "the way of working in the future"
The rapid development of Ivanti has experienced many major acquisitions and mergers. In 2020, Ivanti acquired Mobileiron, a company that specializes in mobile management, and PulseSecure, a company known for zero-trust security, to better help companies achieve self-healing, self-protection, and self-service, thereby providing better user experience and operational results.
Luo Qi, Chief Architect of Ivanti Greater China, said, “Mobileiron and PulseSecure have different business priorities, which further enhances Ivanti’s advantages in mobile and security management, consolidates Ivanti’s comprehensive strength, and makes Ivanti a market that can provide both. The leading provider of Unified Endpoint Management (UEM), Zero Trust Security Management and Enterprise Service Management (ESM), from a market perspective, redefines the user's'future way of working'".
As the core of Ivanti's market strategy, Ivanti ESM provides more powerful service management and asset management functions, as well as a high degree of platform automation capabilities, which can be integrated with other product lines of the company, such as security, desktop management, mobile management, etc.; and automation Expansion power is also leading in the industry, and now has many mature automation interfaces. Users who originally needed to conduct secondary development can now directly use ready-made automation interfaces.
With the help of self-service technologies such as Ivanti ESM, Ivanti can help enterprise users achieve super-automation of processes, provide users with the tools they need, and meet their business needs for normalized remote office operations. Ivanti ESM has also expanded the scope of use of ITSM processes, enabling it to easily cope with business-centric scenarios in human resources, logistics, and customer service departments, helping business personnel respond flexibly and efficiently to various changes in the office environment.
In the next step, Ivanti will continue to upgrade Ivanti ESM and Ivanti Neurons, continue to improve the enterprise IT management service with the core purpose of automation, innovate the enterprise IT service management method, improve the personalized experience of users, and provide more self-service for the digital transformation of enterprises , Intelligent management services.