Business operation and maintenance is not a new concept. The business service management proposed for traditional information architecture is a solution that integrates business-centric IT systems and IT infrastructure performance.
However, with the continuous advancement of the Internet + transformation, the intelligentization and widespread cloudification of infrastructure has become the "new normal" for IT development. Traditional operation and maintenance methods that only focus on the stability and performance of IT infrastructure, systems and application software. It is increasingly difficult to meet the needs of rapid business development.
Business operation and maintenance in the Internet + era is the product of the deep integration of IT operation and maintenance and the Internet, and is the inevitable result of operation and maintenance management driven by cloud computing and big data technology. Business operation and maintenance takes user experience as the core, business value-oriented, and strictly follows the business operation and maintenance monitoring index system and business operation and maintenance evaluation specifications.
By sorting out the business processes of the business system, support system and management system, big data collection, sorting and correlation analysis of business data and IT performance and real-time mapping to the global business topology map are presented with the help of data visualization tools to help managers Find the direction of business planning and enterprise development in the complex business data and IT performance data to achieve continuous improvement in application performance and rapid business growth.
Take the e-commerce industry with the most mature Internet as an example. When the IT system fails, the majority of users who access the e-commerce platform through browsers and mobile apps will get the error message that the business is unavailable for the first time. Traditional IT is oriented to technology and infrastructure. Because of the lack of in-depth understanding of business systems.
After receiving business failure complaints from the operating department, the network, applications, databases, and hosts of various related systems need to be checked one by one. The failure processing cycle is long and the efficiency is low, which has a serious impact on the business.
Therefore, the integration of Internet + business and IT first requires enterprises to transform their traditional operation and maintenance model, while actively monitoring the operation quality of the infrastructure and system, and at the same time, from the perspective of real user experience, the actual support link for the business system Perform correlation and perspective, and build an enterprise business operation and maintenance support platform based on this.
The construction of the business operation and maintenance support platform should start from the three dimensions of business system, business management and IT support, and effectively sort out all IT systems.
The business system is the foundation of enterprise production and operation, and the source of business data. It functionally covers the enterprise’s marketing planning, sales management, customer management, etc., including ERP systems, transaction systems, order systems, payment systems, logistics systems, Supply chain system, CRM system, etc.;
Business management: An organizational system that solves corporate internal personnel and performance issues, including business processes, business results, business efficiency, and business evaluation;
IT support not only covers traditional IT operation and maintenance IT infrastructure monitoring, but also includes related product modules for network, application-side active monitoring and application performance management;
These three-dimensional systems and data constitute a three-dimensional model of business operation and maintenance, and establish a dynamic monitoring index system based on business quality according to business indicators and user experience indicators, and form corresponding S-KPIs and KQIs for later business operations. Dimension establishes the basis of indicators.
The operation and maintenance department maps the business system, business management and IT support service modules to the underlying application topology in accordance with the three-dimensional model, and then sorts and associates equipment, platforms, cloud resources, applications/services, and external APIs from the business process links to obtain the business topology The hierarchical logical architecture view, through the end-to-end full-stack performance problem positioning based on user behavior, the active perception of user experience based on global distributed network, and the business capacity planning system based on cloud stress testing platform has business data for different data sources Real-time collection, processing, prediction and correlation analysis with performance data.
Finally, the business index data, performance index data, trend analysis, and forecast data are displayed in real time on the business operation and maintenance large screen.
Operation and maintenance personnel can carry out system operation and maintenance work from a business perspective, find business performance bottlenecks in the first time, quickly and accurately locate problems, and improve the comprehensive management capabilities of business and system performance;
Operators can understand the relationship between front-end user experience, back-end business system and underlying infrastructure in real time, and correctly respond to various emergencies;
Enterprise managers can make accurate business decisions based on data analysis reports, and calmly respond to rapidly changing user needs and fierce market competition.
The implementation of business operation and maintenance in enterprises can quickly and efficiently integrate information on existing IT systems based on big data technology, and realize real-time interaction and effective communication between users, products, and business links around user experience and business value. Networking and flattening of operation and management has become a reality, laying a solid foundation for the digital, networked, intelligent, and service-oriented transformation of enterprises.