Li Weiliang (moderator)
First of all, please give us a presentation, what is business operation and maintenance? Background operation and maintenance business generated by what?
Liu Hongtao
Operation and maintenance services is a very new concept, in a foreign country, similar technology and products are known as DPM (Digital Performance Management) or BPM (Business Performance Management).
As you know, many years, company products are used in the operation and maintenance "Pan tool" of, like a, like a screwdriver. Although the operation and maintenance tool has experienced the evolution from basic monitoring to APM (application performance management), but its essence has not changed, but became a power screwdriver from ordinary screwdriver.
For the practical application of enterprise scenarios, the tool can bring help is always very limited. Especially in today with the "Internet +" and to promote the rise of a wave of digital transformation strategy, enterprise business is fast cloud, mobility, Internet-based, for in the restructuring process of the enterprise, how the original IT systems and new Internet applications for unified management, how to make the traditional IT infrastructure to provide better support for new business, it becomes a new challenge.
Obviously, the traditional operation and maintenance tools are not a good way to solve this kind of problem. Today, companies really need is a software platform, to enhance business efficiency is a starting point, can effectively connect IT operation and maintenance products and services.
Operation and maintenance services to the user experience as the core, value-oriented business, it is the IT operation and maintenance of the depth of integration with the Internet product, operation and maintenance management is the inevitable result in a technology-driven cloud computing, big data generated.
Li Weiliang
Today's CIO, not only IT managers, more innovative business leader, corporate CIO and business failures are most worried about the problem because it will directly lead to decreased revenue, loss of customers. So, business operation and maintenance platform is how to help companies reduce various losses caused by the failure of the business?
Liu Hongtao
In business, we often see such a scene: the operational staff to work and found service system can not log in, or abnormal fluctuations in the data business, ask to call the IT department, IT operation and maintenance personnel immediately began scrambling to use various tools to troubleshoot cause of issue……
Business healthy and stable operation of the system is a prerequisite for the normal conduct of business, but also the basic responsibility of the IT department. Did people know technology, to ensure that no system failure is not possible, we should strive to do it is to detect faults, the first time to deal with failure and ensure business operations SLA, reduce the probability of similar incidents happening again.
For IT, the first in the business sector find fault, you can advance alert to the business, or when the phone received a business challenge, giving more confidence and more accurate responses, so as to effectively improve the business sector efficiency and quality.
With rapid troubleshooting capability business operation and maintenance of the system, greatly improving the availability of business systems, IT departments work more calm and orderly, avoid the past around the fire, exhausted state. In normal, the analysis of monitoring data, companies can understand their position in the industry, and according to the situation, timely adjust and optimize the business in order to maintain business advantage in the fierce competition.
Li Weiliang
Thank you, Mr. Liu's share!