description of job:
Responsibilities:
network supervision, troubleshooting, problem solving,
network incident and incident management
management, communications and notifications about incidents, accidents, problems, and changes
through recording, investigation, troubleshooting, and timely telephone resolution with internal customers, and receiving and responding from the internal help center Report new network problems
and submit new incidents and unsolvable problems to higher-level support teams in a timely manner
. Cooperate with senior network engineers and tool teams on the development of network infrastructure tools and support terms. Be
responsible for customer satisfaction
Requirements:
Bachelor degree or above, computer, communications engineering, network engineering, automation-related professional certificate holders CNNP
relevant work experience 3 years or
fluent English
Excellent interpersonal communication skills and customer service capabilities
have difficulty processing certain resiliency and ability of cases
have interrupted and upgrade management experience
has responsible for supplier management and operator side network troubleshooting experience in large enterprise data centers
in large enterprises under diverse environments, has a wealth of technical devices on the network configuration and troubleshooting with Experience, including switches, routers, firewalls, wireless controllers, access points (WAN, LAN, retail stores, and data center traffic management)
Have the skills and experience required to configure monitoring tools, and be able to monitor network performance to the greatest extent.
With DNS, DHCP , NetScalers, GSLB troubleshooting skills and experience
not less than one year of network incident and problem management experience
can accept shifts
Interested parties please send your resume to [email protected]