"Management" Chapter One Management and Management
Preface
The content is divided into three parts, one is the book notes; the other is the MOOC notes; and the last is the problems encountered in the process of writing notes and the countermeasures.
Article Directory
Book notes
The concept, characteristics and attributes of management
concept
Management: In order to effectively achieve organizational goals, a process by which dedicated managers use specialized knowledge, technology and methods to plan, organize, lead, control and innovate organizational activities.
feature
The purpose of management: in order to effectively achieve organizational goals.
The subject of management: a manager who has specialized knowledge and uses specialized techniques and methods to conduct specialized management activities.
Object of Management: Organizational Activities and Participation Elements
The content of management activities: the performance of management functions (such as planning, organization, leadership, control)
Attributes
Management has natural and social attributes
Management is scientific and artistic
Functions and principles of management
Function
Plan: Choose the appropriate organizational goal and the action plan that can most effectively achieve the goal.
Organization: Establish a task and authority relationship that can encourage people to work together to achieve organizational goals.
Leadership: Motivate and coordinate individuals and groups so that they can work together to achieve organizational goals.
Control: Establish an accurate evaluation and supervision system to evaluate management results and correct and improve
in principle
Benefit principle
Humanistic principle: respect
The principle of appropriate management: appropriate management and timely management.
The level, role, and skills of managers
Level
Senior managers (decision-making level): decision-making>interpersonal>technology
Middle managers (executive level): Interpersonal>Decision-making>Technology
Grassroots managers (business level): Technology>Interpersonal>Decision
Operator (front-line staff)
Character
Decision-making role: entrepreneur, chaos responder, resource allocator, negotiator
Information role: monitor, communicator, spokesperson
Interpersonal relationship decision-making: named leaders, leaders, liaisons
skill
Technical skills
Interpersonal and communication skills
Concept and decision-making skills
Characteristics and research methods of management
Characteristics of Management
It is an independent science; a qualitative and quantitative science; a soft science; an applied science; a comprehensive subject; it has a strong social character;
My feeling about management is that management is an empirical subject. The content is a summary of many people's management. Management scholars may need to study, but as a manager, learning how to copy advanced management models according to local conditions can improve management.
Management Research Method
Induction
Experimental simulation
Deduction
Just like doing mathematics, if there is no formula, just set a few sets of numbers, and then summarize the formula; you can also assume a few sets of numbers to experiment, if feasible, you can also deduce the formula; there is also a proven formula to derive.
MOOC notes
Management makes life better
Management is often associated with chaos. Management, management is chaotic. There are many chaotic management scenarios in life: such as hospitals, banks, and stations. If it is not well managed, it will be messy.
Inadequate management of Beijing South Railway Station: long security check process, repeated security check; fewer seats and congestion; more black cars;
Shanghai Hongqiao Station is well managed.
Management exists everywhere
Managers and managed persons: teachers and students, parents and children, upper and lower levels of the unit, urban management and hawkers;
Management brings productivity and management achieves happiness;
**Material 1: **Management confusion at Beijing South Railway Station
**Material 2: **Beijing South Railway Station countermeasures
**Material 3: **Fine management, the city makes life better
**Material 4: **With management, life is better
Material 5: "Effective Managers" can make yourself better
Q&A: What are the chaotic situations around you.
Answer: After high school, there will be traffic jams at the school gate.
Why management is different
Management is to achieve goals through the efforts of others under a specific structure
- Management is not equal to subordinates
- Management does not mean doing it yourself
- Management is not equal to business operation
- Management is a set of activities
The core elements of management: goals, structure, collaboration
Management content: marketing management, human resource management, strategic management, financial management, quality management, administrative management, project management, education management
Objects of management: people, money, equipment, time, etc.
Functions of management: planning, organization, leadership, control, innovation
Management has duality: artistic and scientific
**Material 1: **Hotel management in Wulin Biography
**Material 2: **The Science and Art of Management
Two-pronged approach: efficiency and effectiveness
Management is to achieve goals, what kind of management activities can be called effective? How to judge?
Purpose of management: effect, efficiency
Management efficiency and effectiveness
How to choose between efficiency and effectiveness? (Priority effect, supplemented by efficiency)
**Material 1: **Efficiency and effect "The Three Monks" is not efficient, and "Never Wrong" has no effect
**Material 2: **Management, establish quality standards. Haier smashed the refrigerator. Quality Awareness
**Material Three: **Efficiency, Effect and Benefit
Discuss: What are the things in life that are incompatible with efficiency and effectiveness, and how to choose
Answer: When watching a video, it will be faster to watch it all the time, but if it is not digested and absorbed, it is often forgotten after watching it. The effect is poor; and if the effect is injected, every knowledge point is learned well, it will be inefficient. Of course the effect is more important between the two
Uncover the mystery of managers
Who is the manager
Different levels of managers
Ten roles of administrators
The three skills of managers: conceptual skills, interpersonal skills, and technical skills
Skills and hierarchy
**Material 1:** Ten roles of managers
**Material 2: **How do managers "manage" and "manage"
Q&A: How about good managers
Answer: There is vision, determination, leadership, responsibility, humility, and grace.
Q&A: How to correctly position the role of middle managers
Answer: I have an explanation to the top and enlightenment to the next. Understand technology, can arrange, and take responsibility.
**Material 3: **The role of managers
**Material 4: **How Alibaba trains its own middle-level managers
We are all managers
The scope of management: country, business unit, team group, self.
Drucker's management thoughts: social management, organizational management, personal management
Personal management training: time management, social relationship management, energy management, career management, goal management
Time and career management are like physical strength and career skill points in the game. Copy homework, liver activity.
Employees in the new era: from being managed to self-managing
- Because of ourselves, we want to control ourselves
- Because of changes, organizations look forward to self-management
"Effective Managers": Time management, focus on results, maximizing strengths and avoiding weaknesses, important things first, effective decision-making
Sure enough, knowledge and comprehension are all connected.
**Material 1: **How to realize self-management
**Material 2: **Everyone is a manager
**Material 3: **Test management level
Questions and answers: the qualities that managers should possess
Answer: People with morality will not have bad talents, and poor talents can be cultivated; people without morality can use it for a while, but it is true that the time bomb may explode that day
Q&A: How should administrators treat employees
A Harvard Business School study found that: the most important management behavior involves two basic things: enabling employees to make progress at work; treating employees as human beings and treating them with dignity. In reality, many corporate managers violated these two points. Talk about your understanding.
Answer: It depends on the positioning of the company's employees, the positioning is different, and the treatment is different. If work is highly substitutable, companies will squeeze and treat employees as tools, such as assembly line workers. If work is irreplaceable, companies will draw in and treat employees as resources, such as craftsmen. This has also led to more and more squeezed people being squeezed, and more and more drawn-in people being squeezed. These are not things that companies can change. If you don’t squeeze those who are highly replaceable employees, your profits are low and you will not be able to compete with your peers. , This requires laws to regulate. If you don't want to be squeezed, make yourself less easily replaced. When you are valuable, there is no place for you to stay here.
test
15 single choices, 5 judgments
Feelings after writing notes
I feel like a codeword machine without emotions, which is boring. So we still have to have our own opinions. But if you have your own point of view, the extension of the exhibition is very open.
Solution: write your own opinions under the knowledge structure
The quality of MOOC content is pretty good and easy to understand.
It takes a lot of time. It takes about three hours to complete a part. But it's worth the calculation. Take some time in the early stage, and go smoother in the later stage. So as not to cling to the Buddha's feet.
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