The epidemic continues, most of the people has been opened for one week, or even longer, telecommuting career. Telecommuting most importantly, self-isolation can effectively prevent the spread of the epidemic. But telecommuting, in fact, is not so easy, inconvenience, synergistic team maintained a stable management efficiency challenge is not just to communicate as a financial technology flagship businesses, remote offices faced, there are even more important: how do to support in the shortest possible time thousands of people online at the same office; how to solve the diverse networks and a variety of computer operating systems are all safe and fast deployment; how to efficiently protect the entire business team of technical support and so on ... ... today we have how to take everyone Secret Yixin Technology Center to support the company's largest in the history of telecommuting - Part.
First, rapid deployment, programming
The telecommuting should be personally led by CTO letter to Jiang Xu, coordination, coordination of resources, develop solutions and rapid deployment. The main program is: to achieve by SSLVPN remote access to data center and business systems, while aid coordination office systems, conference systems, information delivery, to ensure sufficient network bandwidth guarantee normal transmission of data, implement all appropriate fiduciary smoothly Telecommuting February 3 .
Second, explain telecommuting program
VPN is a virtual private network (Virtual Private Network) abbreviation, is the SSL VPN Security Socket Layer-SSL VPN acronym, is an encryption technology tunnel, in a non-corporate network environment, you can run the SSL VPN client on PC help us direct access to the company's office systems or the business system, the whole process is secure.
CreditEase company has a lot of functions, scattered around the office workplace, the more functions, the corresponding business information systems the more, these information systems are deployed in the data center in Beijing. The key for the appropriate letter, the full realization of telecommuting is how to protect the country and allow distributed around the world should believe a small home network partners to use, secure and stable access to the data center office systems, business systems.
Under normal office environment, scattered throughout the departments through a variety of ways to access the data center, such as green, IPSEC VPN, etc., these access methods in the data center network architecture planning level are usually on a different entrance , bandwidth, load balancing will be to a different device.
By SSLVPN access to the data center, remote office is a very mature program, this approach is simple to use, with a browser to access a Web site, complete authentication and authorization, you can enter the internal data center access to relevant data resources. SSLVPN but usually only an aid program, the user enters the data center is one way, mainly to meet emergency treatment outside of 8 hours, the number of online will not be many, the appropriate resources, such as bandwidth, to meet normal demand it.
Under normal operating conditions, the company full support simultaneous access to the data center is not a difficult task, such as by additional bandwidth newly purchased equipment, various methods to change the network architecture. But in the Chinese New Year holiday scene Wuhan sudden outbreak of the epidemic, both within the company and suppliers, human resources have become scarce, people meet online office after the Spring Festival has become a huge challenge. Make bricks without straw, can solve these problems in a short time, which accumulated before the need to rely on the reliability of infrastructure, redundancy, good supplier management, human resources and emergency arrangements before the Lunar New Year holidays; In addition , the most important is based on available research data, to pre-judge the situation, assess the access number SSLVPN, estimates the demand for resources.
By anticipation of events in conjunction with research data to assess the total number of peaks and the number of online access to the data center needs, and access bandwidth broadband state under the protection of a good office to be satisfied, and encounter unexpected situations involved peak bandwidth at each team situation may be achieved. The results of bandwidth and the number of online licenses according to the data analysis expansion, while real-time monitoring, dynamic adjustment at any time. Although the twists and turns, but eventually passed. Here also very grateful to our suppliers, extraordinary times we provide free bandwidth, and resources to support free software license SSLVPN SSLVPN solutions.
Three, IT operation and maintenance support services team
After the VPN plans and programs are landed, he began full access VPN. Considering this telecommute because of different corporate network environment and home office environment, not only the network has changed, the computer has changed, and therefore may face a lot of software installation, operational system, account passwords do not remember other issues, IT operation and maintenance services team colleagues advance knowledge and manual editing documents, and advocacy of this telecommuting knowledge of the document in different ways, such as hair full mail notification, bees build number.
Meanwhile, the Ministry of IT system operation and maintenance arrangements for the team, network team, help desk and other teams do phone, micro-channel, ready to support the bees, and depending on the business segment, number of employees, to provide customized support arrangements. Through which the community will be installing the system software and remote office services do not understand the depth of work colleagues gather to share issues within the group to directly address the problem, ease of operation and maintenance of the IT consulting services team great pressure. Feedback from the current work situation, be regarded as a success.
As of February 2, should meet all the conditions of the letter at home office technology has fully matured, by actually running for five days, the success of this program to support the daily work CreditEase full telecommuting, but this is not the end, this is a new beginning, the technical team of partners will continue to provide technical support for all people should believe.
Content sort telecommuting technical support throughout the process is still underway, we will continue to share key behind this teleworking initiatives in terms of security, and in such a state of emergency, call center traffic possible sudden increase, while local call center to deploy limited resources can not be relayed to the traffic changes, and how should the letter of the technical team is to protect call center team partner telecommuting? I hope you can give us a reference.
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