In January 2020, the Wuhan crown new event pneumonia virus broke out, let the 2020 Chinese New Year has become unusual. Novel coronavirus pneumonia epidemic raging, the provinces were launched in response to a major public health emergencies, and to implement the most stringent measures go all out epidemic prevention work, the Spring Festival is destined to many health care workers will practice their profession vows, but also doomed many of the other industries will also struggle in the same job, the most beautiful interpretation of the Year of the Rat " dedication blessing " . Ordinary post, extraordinary stick, bring peace of mind, warm heart and confidence to everyone.
Core to provide customers with new cloud cloud server, GPU cloud server, cloud storage, object storage, cloud databases, cloud networking, cloud security, cloud monitoring many online cloud offerings, continuous operation of more than 50,000 users carrying nearly 100,000 servers, face outbreaks of disease, the new Core clouds clear responsibilities of relevant departments, epidemic prevention and control measures to ensure timely and effective, while ensuring the normal production and operation order and cloud computing resources sustained and stable operation, practicing with the commitment to customers.
Customer service team 24 hours on duty, which was the style of the mountain Detachment of Women
New Core cloud call center team building in the beautiful mountain city of Chongqing, Chongqing and front-line customer service staff from surrounding provinces and cities, and they sacrificed during the Spring Festival family reunion time, do not fear the threat of plague, stick to 24 hours in the workplace. The first time they turn on each customer's telephone and timely response to the customer's real-time network news each and every request urgent QQ, deal with various problems users efficiently, to ensure that the demands of the majority of users can receive timely response and handling.
As the all-female team, they play fearless tired, afraid of the spirit of sacrifice to ensure the new Core normal cloud call center operations while they arrange multiple sterilizations for office space and staff rest area, measuring body temperature for employees. In case of employees fever, cough first time to arrange for medical treatment and reported, so they are a team to fight, to win the war team.
Operation and maintenance team All-Online , room and board in a post
New Core Izumo currently built in Beijing, Liaoning, Zhejiang, Guangdong, Shaanxi, Chongqing six data centers outside Hong Kong and Southern California have two data centers, the number of devices, many kinds of network complexity, maintenance workload very large, operation and maintenance team full stick to their posts during the holiday season, relying on the new Core cloud self-development of XR-Stack cloud management platform and self-development of XR-OSS automation system operation and maintenance, to achieve 7 * 24 Xiaoshi various resources on the cloud platform surveillance and monitoring, together with the major accident did not occur during the Spring Festival, every consulting and customer problems have been timely satisfactory answer and resolve, and won the praise of many customers, some customers take the initiative in recognition of the comments published in Baidu reputation, operation and maintenance team to make more convinced " to provide users with good quality, good service, low operating costs cloud computing products ," the mission.
New Core cloud will be a high degree of social responsibility, fully cooperate with the government, service users, to take the most effective measures to prevent and control determined to win the battle novel coronavirus pneumonia.
Core staff of the new cloud vision is: let people easily access cloud computing resources, and help build a digital ecological civilization individual, family or organization.
To achieve this vision, we adhere to the new Core cloud of commitment and mission: to provide users with good quality, good service, low operating costs cloud computing products.
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