Introduction:
If you are an IT outsourcing service provider you are still worried about your party for services not satisfied with it? You and your team hard busy for a year, still to no maintenance support data bother you? Do you provide your service maintenance records for the Party, to send a single number and so on, if you know Bluebird repair cloud have solved half your distress.
I have also had to lead the team to complete outsourcing of operation and maintenance work over the Party, are resident in nature, the main job is to assist the Party to complete routine maintenance of networks, computers, office equipment and systems, working in Party different from the Party your company, service satisfaction directly affect the coming year renewal process. So a good IT outsourcer is that we must solve the Party needs, service satisfaction need to constantly upgrade, let Party with the rest assured, peace of mind, so today to tell you about Bluebird do to help repair the cloud for IT outsourcing?
1. Intelligent scan code provides repair services
Currently traditional IT outsourcers rely on the telephone to accept the Party of maintenance tasks, as the person responsible for managing the outsourcer or project manager can not know whether their engineers to solve the fault, telephone repair drawback is that party who may not know all the outsourcer telephone, communication inefficiencies. Then you repair the cloud provider scan code repair services, simply repair code is distributed to the Party, the Party office staff without having to install, download, register, login, which distinguish it from other fault repair system. Repair will scan code Party office staff experience accreditation services, provided by Party unconscious reliance on outsourced work.
2. To provide statistical functions
The annual number of failures to solve difficult to make a statistical analysis of phone records from the Party of repair butt too many people, not a way to give us statistics bring disadvantages. Know how to make the party responsible for annual repair times, service records, which need to rely on the system to complete, in addition to strong corporate governance from the perspective of the outsourcer which technical expertise, by the end of the need for technical data and no reward.
3. Large screen display, big data analytics
Bluebird repair cloud provides a large cast-screen data display function, can serve the overall maintenance of data in the Party big screen, what kind of failure rate, service technician status, total work order data, which department repair rate. And provides ranking function, provides powerful data support explicit, let Party feel professional outsourcing services. Addition to providing a voice reminder.
4 can automatically send a single function
When the person in charge of IT outsourcer is not convenient to go out or leave can be opened automatically send a single mode to send a single technology, when the Party scan code assigned directly to the repair engineer. It is also considering the IT outsourcer staff costs are higher, a significant decrease reflects the number of participants.