Blog address: https://blog.51cto.com/13969817
Under normal circumstances we are in the case of Office 365 Pro is installed, it will check whether the environment there are other versions of Office components, but I do not know under what circumstances the customer pushes the Office 365 Pro is installed by the manner in which, strange things happened, a lot users can not open Office files in their own update, uninstall Office 2010 version failed.
Receiving this question, presumably the laptop end user has installed multiple versions of Office, the registry entries lead to confusion, uninstall Office 2010 failure, resulting in Office documents can not normally access.
Customers are advised to check the next end users Office 2010 version:
- Office 2010 SP2
- Office 2010 SP1
- Office Professional Plus 2010
- Office Standard 2010
Then to the Microsoft Download center download the image, select repair to repair Office 2010, and after the repair is successful, then uninstall Office 2010 software, reboot Laptop Office 2010 to ensure the physical files emptied.
After the above process is done correctly, then re-deploy Office 365 Pro, reconfigure Outlook account, retrieve mail item from the server.