The customer is always right.
To tell the truth, just to hear these words, it is really not. Recently deepened the understanding of this issue.
Once, in the process of doing the project, every day and dealing with customers, understand and meet customer requirements, modify their own software company, on some issues, with disagreements are inevitable. Although I am a professional to do the software, professional software to enterprises, but the software is not possible to solve all the problems of customers. Address the needs of customers in conjunction with some of the problems are from the perspective of management functions and software. From a theoretical perspective, as long as any functional defects willing to spend time and effort to modify existing software is possible, but for the project is concerned, it is not allowed to go on endlessly. In many customer questions, it is often the performance or describe how they think software should provide a kind of function, but such requests, in many cases, the use of software processing flow has been able to solve. In this case, it has taken a variety of ways to try to convince the customer in accordance with existing procedures for processing software, try to change the customer's mind. But the effect is not good.
In fact, think about empathy, from the customer's point of view to their questions, customers insist is not difficult to understand. We do software industry, in the final analysis is a service industry, to achieve customer satisfaction is the ultimate goal. By this stage of the work experience made me realize that in order to achieve customer satisfaction, there are a variety of ways, not necessarily have to modify the way the software. To pay attention to strategy.
Pay attention to strategy, the customer is God, we can not offend customers, but also to maintain a good working relationship; it is necessary to ensure the success of the ongoing cooperation but also create opportunities there next cooperation.
Treat customers have classic exposition:
First, the customer is always right;
Second, if the customer does find an error, please refer to the first execution.
Reproduced in: https: //www.cnblogs.com/yitian/articles/1393769.html