Today we look with small series, end mobile broadband authentication and accounting staff to carry out broadband business processes, the case is an international communications Lianzhong
1, customer service, and installation and maintenance of micro-channel public number
1.1 Service public number LinkZoneMall
"Service public number" LinkZoneMall to provide customers with self-service, customers can be reported installation / repair and other services buffet by the public numbers, it can also be self-micro-channel payment, and income to know the progress of the micro-channel message service processing
After entering the number of public page:
1.2 installed Victoria No. LinkZoneHome public
employees conduct public business processing installation dimension No. LinkZoneHome
business people concerned about the public number, and enter the account password, you can bind the company.
After binding can, for business processing (reported installation, repair, rush orders, work order processing) by the public service role according to the set number
and business managers and related personnel can also receive message service schedule
After entering the number of public page
2, the business roles - setting
business can be defined as the following: the manager, customer service, loading dimension, engineering, tents, inspection
system different micro-channel push message according to the different roles of the service personnel.
Manager: you can receive a progress message of this business hall all operational staff of
customer service: can receive a progress message of this business hall all operational staff of
equipment maintenance: can receive this operating room all new work orders, have their own work orders progress messages
Engineering: this business hall can receive all new work orders, work orders already own progress messages
tent: the operating room can receive this message receivables
Examiner: can receive a progress message of this business hall all the business staff, If the automatic time-out production work order
ticket, inspectors can perform penalties.
3, loading and maintenance personnel operating procedures
3.1 focus on handling public business number, No. bind the public, the role of setting
3.1.1 public concern number LinkZoneHome
3.1.2 account binding
into the public numbers, click on any menu prompts for account binding
Enter the operator account: 13901010609, default password is 123456, employee name, phone number of employees, the binding is successful.
3.1.3 Binding authorized
administrator to enter the "micro-channel hosting platform" for business people to set (This step does not require business people to operate)
Work Order Management -> Personnel Management -> bind staff roles
Set the operating room where business people, community, role
3.2-dimensional operation flow means
mounted maintenance personnel to the procedures and messages
After the completion of the operation to complete the installation and maintenance personnel to guide the guest
operating with the message of customer needs
3.2.1 install dimensional reported loading
any person companies (including marketing, customer service, equipment maintenance) can be carried out in LinkZoneHome customer reported loading process, the ticket will go to the operating room equipment maintenance personnel, and personnel responsible for automatically by the system PUSH information, side of the micro-channel customer service.
3.2.2 grab a single message
related to operating room equipment maintenance staff or the community will receive grab a single message through the micro-channel public number, click on the message to be grab one.
3.2.3 grab a single
business people click on the message to enter grab a single page, you can click on the work order -> grab grab one zone into a single page
Enter grab a single page, grab a single operation:
Once the installation and maintenance personnel to grab the ticket, the ticket will only appear in the installation and maintenance personnel processes. Customer service and responsible for process monitoring, the system will automatically time supervision of the work order.
3.2.4 Ticket Contact
loading and maintenance personnel after the success of the single grab, contact customer links, the first time need to contact the customer calls, confirm site installation time and related matters
3.2.5 work order to send a single
contact after a successful operation, work order flow to send a single link, the link will generate a 3-day free trial account and password.
3.2.6 work orders completed
installation and maintenance personnel to the site installation time, using the account number and password to the customer to install and debug open network, select installation completed Note: Once you select completed, the account with immediate effect, the system will no longer be displayed dial-up Internet access account and password.
3.2.7 Community loaded and maintenance personnel to guide customers to pay
A user installation and maintenance personnel to guide users concerned about "the public customer number" (LinkZoneMall)
B user number in public, use the "broadband account number / mobile phone number or ×××" Bind
C Click on any menus, prompts, binding account
D users receive non-payment order messages
The user clicks the message to go to the following page
Click the "go to pay" to enter the micro-channel pay payment page for payment
3.2.8 Community loading process and maintenance personnel to upload a profile photo
A loaded and maintenance personnel clicking "I work order" in Work Order link
B equipment maintenance personnel to enter the work order number click detail page, upload a profile photo
3.6 Other operating public service numbers
A "My Work Order": the query "processing," "Completed" "All" Work Order
B "Search Work Order": by keyword, how the customer's name, phone number and other inquiries Ticket
C "Work Order of Installation": Work Order of Installation
D "work order repair": work order repair
The basic system is installed above WiRadius peacekeeping personnel to carry out the process end mobile broadband services, of course WiRadius broadband authentication and accounting system that is not only a characteristic oh, other features are also waiting for you to dig.