"Item" Unicom's product manager boss out of trouble to make you change about your APP! !

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Front cover

Today the family of detained inexplicable phone costs $ 200, but has been displayed on the phone remaining traffic 3.89g, also suggested Enjoy, then just do not stop non-stop deductions, deductions until 740M 200 dollars, I just call asked about, before we know what pit in place.

Specifically look at:

Chargeback situation

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Chargeback situation

But there is a surplus flow

For everyone to see the remaining traffic Unicom pit somewhere, this is China Unicom app screenshots show, you are not there to see the remaining traffic (after the fact is to send traffic over the inner package), in fact, called to ask this It is leisure traffic (to use between midnight to seven in the morning).

Focus was not on display anywhere is leisure traffic on the app, want to see is not the leisure traffic needs to tap the remaining parts of the traffic, but inside is a variety of professional vocabulary and a lot of display content. Phone automatically corrected flow results do not show that leisure traffic (do not know what China Unicom mobile phone query interface is).

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The remaining traffic

Call complaints say to you part of the return, other improper operation of their own to make themselves, without any apology.

In fact, customer service is also good to help you solve, do not be too difficult for them, because they do not participate in the company's product optimization. Customer service just do things by the company to give them the provisions of a public relations processes: application let you back now, most people get a little advantage to leave it alone, and if they are not payable, will report to give you, give you more rebates , think of ways to leave it alone.

Complaints and suggestions Unicom is not an entrance Can you believe it? Because let you dial buttons are not one, you as a product manager in obsessive-compulsive disorder to want some advice, you are going to make way again to play.

But how many people will call to complain, and then silently afford to lose! !

Although not much money, but in this variety of short videos, information age is just a brush of a few hours, how many friends would quietly suffer property losses, China's 800 million Internet users ah. Especially for smart devices not know much about the elderly and children as well as women's groups, and now the Internet population is also generally extends to two.

The change APP difficult it is not difficult! The hard part is that there is no gray income.

In fact, the same as the product manager, product manager, I know that is very difficult, because the boss to let them so dry.

So Unicom's product manager boss out of trouble to make you change about APP! ! !

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Origin blog.csdn.net/weixin_33845477/article/details/90776146