Recently, the China International Information and Communications Exhibition (PT Exhibition) sponsored by the Ministry of Industry and Information Technology was held at the National Convention Center in Beijing. At the same period of the "ICT China High-Level Forum 2019 Future City Development Forum", the China Communications Enterprise Association released the "2019 ICT China Innovation Project" Achievement Award. With its outstanding achievements in Dongcheng District’s 96 *** public hotline intelligent voice service project, Xunzhong Technology was successfully shortlisted and won the 2019 ICT China Innovation Achievements “Best Urban Innovation Application Award”
"ICT China·High-level Forum", as a concurrent forum of PT Exhibition, has been held for 13 consecutive times. It is a high-end exchange platform for communication between Chinese and foreign government authorities and enterprises, cooperation between enterprises, and the deep integration of ICT technology and the real economy. It is also an information and communication platform. and the annual event in the intelligent technology industry. Being shortlisted for the "ICT China Annual Selection" means that the service strength of Xunzhong Co., Ltd. has been widely recognized. It is also an affirmation of Xunzhong Co., Ltd.'s deep involvement in the communications field and its achievements.
In this award-winning project, Xunzhong Co., Ltd. provided a professional intelligent upgrade and transformation solution for the Dongcheng District 96 *** Contact Center, integrating the artificial intelligence voice navigation system, intelligent outbound call system, and intelligent offline transcription system capabilities with the contact center The central platform and government affairs system are seamlessly connected. The upgraded contact center can answer incoming calls and return calls through the intelligent customer service + manual agent model; it can provide customer service staff with real-time speech assistance, voice transcription and other convenient functions; it has improved the 96*** Contact Center in Dongcheng District service efficiency and service level, and optimize the allocation of human resources to better serve the citizens of the jurisdiction.
Represented by this comprehensive contact center solution, combined with cutting-edge technologies such as big data, cloud computing, Internet of Things, and artificial intelligence, Xunzhong has formed multi-scenario intelligent communication solutions, focusing on government affairs, finance, education, e-commerce, etc. In the field, it has formed intelligent cloud communication solutions such as intelligent contact center, intelligent voice, video cloud, intelligent SMS and BPO.
5G commercial use has officially begun. With the advent of the digital economy era of large bandwidth, big data, and comprehensive cloudification, the intelligent cloud communication technology and solutions provided by Xunzhong are deeply integrated with various scenarios and fields of the economy and society, becoming the 5G era. An important element of the economy that serves people's livelihood.