Recently, the second ISIG China Industrial Intelligence Conference, guided by the China Electronics Technology Standardization Institute and Suzhou Fintech Association, was successfully held in Shanghai. Zhou Wei, chief product planner of Huawei WeAutomate, attended the grand event and gave a wonderful speech on the theme of "Enterprise Digital Transformation Road, RPA Co-Innovating Value". In-depth sharing of Huawei WeAutomate's technical accumulation, actual project implementation, customer service concepts and future development plans in the RPA track.
Zhou Wei, chief planner of Huawei's RPA products: On the road to digital and intelligent transformation of enterprises, RPA creates value together
Huawei WeAutomate Product Chief Planner-Zhou Wei
Huawei has been selected as one of the "Fortune Global 500" for many years and has become one of the most famous companies in China. Its rock-solid product quality and high service quality have always been regarded as industry benchmarks. But in the eyes of most people, Huawei is a company that focuses on high-tech hardware products, providing chips, terminals, networks, enterprise cloud services, etc. "In fact, Huawei is also a software manufacturer, and RPA is one of its typical products. When Huawei is facing tens of millions of users around the world, massive repetitive and meaningless digital services have put a huge pressure on human resources. Therefore, the development of RPA products It’s a matter of course,” Zhou Wei said.
In fact, Huawei’s total annual revenue is nearly one trillion yuan, and administrative, financial, accounting and other departments need to close their accounts on December 30 every year. Multiple departments can quickly process such a huge data pool within an effective time, and RPA is indispensable. As early as 2016, Huawei had developed RPA products, which were initially mainly used in Huawei's global operator service department; in 2018, after RPA was blessed with AI capabilities, Huawei applied it to representative service offices in more than 100 countries around the world; In 2019, RPA has been implemented in more than 200 departments within Huawei in a scenario-based manner. So far, Huawei has created more than 10,000 intelligent digital employees through RPA+AI, which are applied in Huawei's operations, finance, supply chain, service, human resources and other major departments. "Iron Army".
Currently, various industries around the world are embarking on a wave of digital transformation, and innovative technologies such as 5G, RPA, AI, cloud computing, and big data have become effective transformation tools. Huawei will open its RPA product WeAutomate, which has been experienced in a large number of business scenarios and polished with innovative technologies, to the outside world to empower more companies to quickly achieve digital transformation to improve work efficiency, save time, and optimize operating costs.
Zhou Wei, chief planner of Huawei's RPA products: On the road to digital and intelligent transformation of enterprises, RPA creates value together
Zhou Wei said that with the deepening of digital transformation of enterprises, subtle changes have occurred in business structures and needs, and they have transitioned from digitalization to "digital intelligence." Digital transformation is hot for three main reasons. First, basic capabilities and technologies can support enterprises to digitize, and innovative technologies such as 5G, AI, and big data can support enterprises to digitalize and develop towards intelligence; second, digital transformation has become a national policy, which has greatly promoted The development trend of the entire industry; third, the emergence of the new coronavirus epidemic has forced companies to urgently reduce costs and increase efficiency, accelerating the demand for automated robots.
When talking about the development path of enterprise digital intelligence, Zhou Wei believes that it is mainly divided into three major parts: informatization, automation and intelligence. Informatization: Based on the optimization and reconstruction of business processes, through data reflection and recording of the entire process of enterprise operation and management, the actual business process of the enterprise is consolidated into the information system, and offline business is realized online. Automation: Upgrade the information technology infrastructure built in the informatization stage to realize the interconnection between systems and upgrade to a fully connected digital world between humans and machines, thereby realizing complete automation. Intelligence: gradually transform the main body of decision-making from humans to machines, make decisions more accurate and assist employees to make more accurate decisions through data-driven and data empowerment, and truly realize "decision-making with data and innovation with data".
In order to make the guests more intuitively aware of the importance of informatization, automation, and intelligence, Zhou Wei cited a case of Huawei's contract processing: Huawei initiated the digital transformation of contracts in the past few years. First, all contracts were fully digitalized. With data In the future, Huawei will use RPA+AI to automate many contract business processes. For example, contract review, contract risk analysis, etc. When the data accumulates to a certain amount, it can be upgraded and integrated with BI again, and a series of intelligent applications such as marketing system discovery, production procurement forecast, and capital forecast can be implemented, so as to realize the intelligent operation of the entire supply chain from digitization, automation to intelligence.
Zhou Wei, chief planner of Huawei's RPA products: On the road to digital and intelligent transformation of enterprises, RPA creates value together
In order to help enterprises follow the path of digital intelligence development and enhance business competitiveness in the post-epidemic era, Huawei WeAutomate has gone through multiple major version iterations and technological innovations, and has enterprise-level security, AI intelligent prediction/decision-making, intelligent process design, and enterprise-level scale deployment. , enterprise-level operation platform and six technical highlights of CoE construction.
Enterprise-level security: Providing high-standard data protection measures, RPA robots meet the industry's highest data security level when executing business processes. 
AI Intelligent Prediction/Decision-making: Innovative technologies such as intelligent analysis capabilities OCR and NLP are built into the process. Through data accumulation, it can provide intelligent data decision-making capabilities for operations, finance, retail and other departments. Zhou Wei, chief planner of Huawei RPA
products : The road to digital and intelligent transformation of enterprises, RPA creates value together
Intelligent process design: Provides visual drag-and-drop operation design, empowering non-professional programmers to design automated processes; all AI components, plug-ins, and template libraries are available out of the box, greatly improving process design efficiency.
Enterprise-level large-scale deployment: supports enterprise-level high concurrency, high stability, large-scale cluster deployment and management of thousands or even tens of thousands of RPA robots; provides safe, stable, and reliable full life cycle robot management services. Supports multiple cloud and private deployment modes to meet the needs of different types of customers.
Enterprise-level operation platform: Build an intelligent robot platform to empower enterprises to implement automated processes in various business scenarios. The execution status, faults and maintenance of all robots present visual operation and maintenance, allowing users to understand the operation status in depth down to every node.
CoE construction: Help enterprises build CoE centers of excellence from three dimensions: process, organization, and technology, and professional developers solve all RPA-related problems for users.
Finally, Zhou Wei said that in order to strengthen the construction of domestic information innovation ecosystem, WeAutomate has reached strategic cooperation with many leading information innovation software to achieve the integration and compatibility of underlying technologies. At the same time, Huawei also hopes to cooperate with more AI manufacturers, information innovation manufacturers, consulting organizations, etc. to jointly develop China's intelligent automation ecosystem.