In the context of digital transformation, the operation and maintenance environment and technology implementation have undergone great changes.
1. What changes have occurred in the operation and maintenance environment?
For example, when businesses move to the cloud, the operation and maintenance environment changes, including operation and maintenance objects, operation and maintenance processes, and operation and maintenance tools.
First of all, the operation and maintenance object adds elements at the software level such as virtual machines, cloud platforms, containers, PaaS components, and application systems on the basis of the dynamic environment and physical equipment in the computer room;
The operation and maintenance process transforms from a passive response mode triggered by faults and events to an active defense mode aimed at the continuous and stable operation of applications;
Operation and maintenance tools have transformed from the era of simple tools that separate monitoring and processing to an intelligent operation and maintenance platform centered on full-process monitoring, joint processing, and intelligent analysis;
The collaborative relationship has changed from a process-based linear collaborative relationship to a multi-level and multi-angle grid collaborative relationship.
From a steady state to an agile state, traditional O&M is bound to move from a backstage role of stability assurance to the center of IT operations, becoming a key link in the embodiment of IT value.
2. Transformation of operation and maintenance
The development and changes of operation and maintenance correspond to changes in specific work requirements . From the perspective of the advanced evolution of operation and maintenance , it includes several aspects such as basic operation and maintenance platform, continuous delivery and operation system construction.
1. Basic operation and maintenance platform
This part is the continuation of the previous traditional operation and maintenance content, but the biggest change is the transformation from resource-centric basic services to application configuration management. For example, the construction of CMDB will also be based on resource status and asset information. To add application configuration, application relationships, etc., it is also necessary to carry out the identification of operation and maintenance objects and the standardization of operation and maintenance. This part is the foundation and core of operation and maintenance.
2. Platform operation and maintenance
The platform will play an increasingly important role in future IT architecture, and the operation and maintenance of this part of the system will also become an important part of the new operation and maintenance system. The service-oriented and standardized work for this part of the architecture is not only the task of the construction department, but also the core work of the operation and maintenance team, and it is also an important reason for the separation of operation and maintenance and technical architecture.
3. Continuous delivery management
The continuous delivery system is a key link in connecting O&M and development. From the perspective of application lifecycle management, attention should be paid to application creation, continuous integration, and resource elasticity management in the online operation phase. .
4. Operation and maintenance system construction
The premise of the construction of the operation system is the construction and delivery of the intelligent operation and maintenance platform. On the premise of realizing the standardization of operation and maintenance, combined with the pain points of traditional operation and maintenance, the key work platforms such as the monitoring platform, the automation tool platform and the intelligent operation and maintenance analysis platform should be done well. At the same time, it pays attention to the iteration and evolution of the service catalog, the construction of standards, rules, systems and processes, and the whole process management of services and the promotion of services.
This is the key task that the operation and maintenance system needs to pay attention to in the context of transformation , but this does not mean that the operation and maintenance work must follow the script , and there is a high probability that it will evolve in the form of a virtual team .
3. Changes in Operation and Maintenance Organization
One of the focuses of everyone's attention is how to change the operation and maintenance organization.
1. Let’s start with the changes in the operation and maintenance collaboration relationship.
The collaborative relationship of the new operation and maintenance system must not be linear, but grid-based. In the past operation and maintenance team could do it well, but in the future , cross-team and cross-organization collaboration is required. From the perspective of how to leverage the technical architecture capabilities Think about operation and maintenance, not just how to build the operation and maintenance capability itself.
2. Changes in the operation and maintenance organization itself
Gradually showing the trend of horizontal integration, to adapt to the technical architecture, it will be roughly divided into basic operation and maintenance (mainly IDC, hardware, system, network and cloud), application operation and maintenance (focusing on the stability and continuous service of the business layer and application service layer Capability assurance), data operation and maintenance (data-related operation and maintenance and even operational work), operation and maintenance development (construction and development management of operation and maintenance platform). From the perspective of organizational structure, realize the vertical penetration of operation and maintenance, and create a cross-professional virtual operation and maintenance team. This virtual team will even include organizations and teams other than operation and maintenance. The operation and maintenance organization will have a matrix structure in the future.